BMC

BMC Helix Discovery

The goal of BMC Helix Discovery is to automate asset discovery and identify systems in the network and obtain relevant information from them as quickly as possible and with the lowest impact, using a variety of different tools and techniques to communicate.

Release notes and notices
updated 24 Jul

See the following table for a list of notices and information about updates to BMC Helix Discovery. 

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DateTitleSummary
November 30, 2018Initial release of BMC Helix Discovery

The following features are available in this initial release of BMC Helix Discovery:

  • BMC Helix Discovery service
  • BMC Helix Discovery Outpost
  • BMC Helix Discovery security
  • Out of the box discovery capabilities

BMC Helix Discovery is updated frequently with minor enhancements and bug fixes; these are detailed in Recent updates.

Related topics

Related release notes

BMC CMDB




BMC Helix Discovery features

 

Provides introductory information for the release of BMC Helix Discovery.

Getting started

 

Provides introductory information for anyone who is starting to evaluate, use, or deploy BMC Helix Discovery.

Installing a BMC Helix Discovery Outpost

 

Information for installing a BMC Helix Discovery Outpost in your data center.

Start anywhere application modeling

 

A quick and easy approach to application modeling, which enables you to choose any entry points into an application, and begin modeling from there.

Security

 

Provides security teams with the information required to verify the security of BMC Helix Discovery and enable network administrators to run the BMC Helix Discovery Outpost in your environment.

Configipedia

 

Provides information on the products that BMC Helix Discovery can discover and the level of information it can obtain.

Using

 

Introduction to the standard pages and methods of navigating the BMC Helix Discovery UI.

Troubleshooting

 

Details of possible problems and how to solve them.

Developing

 

Information for developers describing the TPL and node lifecycle.

Integrating

 

Integrations with other products.
PDFs and videos

This topic describes and links to the ready-made PDF of this space. If the ready-made PDF of this space do not satisfy your requirements, you can export a custom PDF.

You can create a custom PDF for a specific topic, a topic and its children, or a group of topics with a specific label. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.


Ready-made PDF of this space

The following table provides a ready-made PDF that contain snapshots of the content in this space. 

TopicDateSize
BMC Helix DiscoveryJuly 24, 2019

Videos

The following table lists topics that contain videos that supplement the text-based documentation.

TopicDurationDescription
Version 11.2 videos
Launch presentation for BMC Discovery 11.212:15

https://youtu.be/ITv8fxL0w3g

This video gives an overview of discovering cloud services through BMC Discovery 11.2.

Discovering cloud services in BMC Discovery 11.205:07

https://youtu.be/B-8eSv7MQIQ

This video explains how to discover cloud services and perform cloud discovery in BMC Discovery 11.2.

Query generation in BMC Discovery05:25

https://youtu.be/XVEYQSOHXLc

This video helps you to understand how query generation in BMC Discovery takes place. This feature of query generation is applicable to both versions of 11.1 and 11.0 of BMC Discovery.

Version 11.1 videos
Integrating with BMC Remedy Single Sign-On05:42

https://youtu.be/tmER3CFf6ZI

This video explains how to integrate with BMC Remedy Single Sign-On in version 11.1.

Removing nodes and creating rules in visualizations

04:12

 https://youtu.be/afwz90tNggw

This video explains how to remove nodes and create rules in visualizations in version 11.1.

Managing related, removed, and suppressed nodes in visualizations03:27

https://youtu.be/jChwuQiUaC4

This video helps you to understand how to manage related, removed, and suppressed nodes in visualizations in version 11.1.

What’s new: Resyncing a CMDB connection04:15

https://youtu.be/iTH6aNbHdLo

This video explains what's new in resyncing a CMDB connection in BMC Discovery version 11.1.

BMC Discovery 11.1 What’s new: VMware vCenter Server polling

04:38

https://youtu.be/f1bFSmD0N4k

This video explains how to configure and use the vCenter Server polling feature of BMC Discovery version 11.1.

Version 11.0 videos
Navigating the new UI 04:01

https://youtu.be/btaf3dUjaKU

This video explains how to navigate through the new UI in BMC Discovery 11.0.

Credentials enhancements04:20

https://youtu.be/Yq_qoOA9yY4

This video helps you to understand what’s changed in the Credentials feature of BMC Discovery in version 11.0.

Introduction to start anywhere application modeling03:49

  https://youtu.be/R6Tq1jQ4SAQ

This video provides an introduction to Start anywhere application modeling, introduced in BMC Discovery in version 11.0.


Frequently asked questions

 


The following topics provide answers to frequently asked questions about BMC Helix Discovery:


What is the performance impact of running BMC Helix Discovery?

Running BMC Helix Discovery should have a minimal impact on your environment. The discovery techniques used are non-intrusive, lightweight, and agent-free.

What can BMC Helix Discovery discover in the network?

BMC Helix Discovery is IP-based and can discover any host system with an IP connection including servers, workstations, network nodes, printers, wireless access points, and so on. In actuality, though, we aim BMC Helix Discovery at datacenter discovery, and it is optimized to that purpose. For this reason, we do not explicitly support more client-side items, such as wireless access points, workstations and so on. Any support for those that does exist is a side effect of our support for server-side discovery, and we're unlikely to invest in improving it.

What discovery techniques do you use?

BMC Helix Discovery uses a range of discovery techniques where appropriate. These include:

  • Network scanning (looking for services on well-known TCP and UDP ports on IP-reachable machines).
  • Remote command execution (looking at specific processes running on each node, querying package managers and querying established inter-process communications mechanisms).
  • SNMP (MIBs provide a rich source of management information).

Will any network security need to be disabled for the discovery process?

Obviously, the BMC Helix Discovery appliance needs to be able to reach areas of the network in order to discover hosts. However various methods of providing secure access are possible without disabling firewalls and access control policies, including using VPN tunnels and using Windows proxy BMC Helix Discovery appliances. Some IDS systems might identify certain activities (such as port scans) as suspicious.

What is the impact of my applications running on platforms that are not supported by BMC Helix Discovery?

The discovery process will identify endpoints on such computers if they are visible from other hosts. You will need to complete details of programs running on them manually, though it might also be possible to categorize some of the components of the applications running on the unsupported platform either by which port it, or its counterpart, is listening on.

Can the product introduce any risk into my network or application infrastructure?

To provide a clear picture of your total IT infrastructure, BMC Helix Discovery will actually reduce risk in your network by allowing you to weed out rogue elements that do not meet corporate policy, are out of date or provide potential security holes. 
The BMC Helix Discovery discovery process uses standard techniques that should not de-stabilize elements of the infrastructure. 
Since there are always risks with deploying new technology, BMC's implementation plan involves analyzing areas of potential risk and achieving the right balance of risk and reward. BMC's test plan is also aimed at minimizing risk, ideally including testing in the customer's test environment.

Do I need to install any software on other computers?

The BMC Helix Discovery ethos is agent-free management. BMC does not believe the logistical challenges associated with having an agent on every node is justifiable, so no BMC Helix Discovery-specific software needs to be installed on other computers. The BMC Helix Discovery user interface is entirely web-based.

Why is agent-free discovery so important?

Agent-based discovery relies upon a level of control of asset deployment that does not exist in most businesses. It also implies a significant cost overhead to maintain agents on each platform, including approving, testing and deploying the agents. Finally, agents might not be available for the range of target platforms that your organization uses. We use standard techniques that have individually been authorized and deployed.

How do I reset the BMC Helix Discovery user password?

If you forget your user interface (UI) password to log in to BMC Helix Discovery, you can reset the password at the command line.

If you have any other questions about BMC Helix Discovery, contact Customer Support.


Related products and documentation

BMC Helix Discovery integrates with the following products:

BMC CMDB

BMC Helix Discovery can synchronize discovered data to BMC CMDB using CMDB synchronization

REST API

The REST API is intended to be used by a script or program that wants to interact with and control a BMC Helix Discovery appliance from a remote machine.

 

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