Integrating with BMC Helix Single Sign-On

BMC Helix Single Sign-On is an authentication system that supports various authentication protocols such as LDAP and provides single sign-on for users of BMC products. BMC Helix Single Sign-On is used in BMC Helix solutions (BMC Helix SSO) to support seamless authentication for users. For more information about BMC Helix Single Sign-On, see BMC Helix Single Sign-On orientation.


Integration with BMC Atrium Single Sign-On was deprecated in BMC Discovery 11.0 and was removed in BMC Discovery 11.3. If you previously used BMC Atrium Single Sign-On, you can change toBMC Helix Single Sign-On by following the procedures in Migrating from BMC Atrium Single Sign-On to Remedy Single Sign-On Open link and then following the procedures in this topic.

To integrate with BMC Helix Single Sign-On

To integrate BMC Discovery with BMC Helix Single Sign-On, you must first configure the BMC Helix Single Sign-On server and then enable the integration.

See this video (04:38) for an overview of how the integration between BMC Helix Single Sign-On and BMC Discovery takes place.

OpenID Connect support

BMC Discovery supports connections to BMC Helix Single Sign-On from version 20.02 with OpenID Connect.

Recent versions of modern browsers are starting to enforce more privacy-preserving defaults and are changing the way cross-site cookies are handled. 

Remedy Single Sign-On relies on cookies to enable your users to seamlessly access all integrated applications. As browsers implement changes to their default SameSite attributes, cross-site cookies will not be sent by default. As a result, your users will be prevented from accessing your applications.

To continue to use Remedy SSO with newer browser versions, you must do the following:

  • Use the secure HTTPS protocol for all of your applications.
  • Upgrade to Remedy SSO 20.02.
  • Set the following configuration options in Remedy SSO:
    • Enable Secured Cookie
    • Use Cross Site Cookie

For instructions, see Configuring settings for Remedy SSO server Open link .

Note: If you subscribe to Remedy SSO 20.08 and later releases (SaaS), no action is required. BMC will update your configuration.

To obtain the OpenID Connect Client ID and Secret

To obtain the OpenID Connect Client ID and Secret from BMC Helix Single Sign-On with OpenID Connect:

  1. From the BMC Helix Single Sign-On Admin Console, select OAuth2.
  2. Select Clients.
  3. Click Register Client.
  4. Enter the client name into the Client Name field. This is a label, so you might choose to use the appliance name.
  5. Select Enabled.
  6. Click Add Redirect URI.
  7. Enter the redirect URI. To add the URI, double-click the top row in the List of Redirect URIs, enter the URI and press Enter.
    The URI is of the following form, where appliancename is the resolvable (from your browser, not from BMC Helix SSO) hostname or IP address of your appliance:
  8. Select openid (Scope used for OpenID connect).
  9. Click Save.
  10. A Registration successful banner is displayed. Ensure that you save the Client ID and Client Secret. You can find the Client ID from the BMC Helix SSO system again, but there is no way to access the Client Secret. If you lose this, you must perform the procedure again.
  11. Set the OpenID issuer URL and generate a JSON Web Key (JWK).
    1. To set the OpenID issuer URL:
      1. From the BMC Helix SSO Admin Console, click OAuth2, and then select Settings.
      2. In the OpenID Issuer URL field, enter the URL that matches the sso-external-url configured in the file. 
    2. To generate a JSON Web Key (JWK):
      1. Click OAuth2, and then select OpenID.
      2. Click Generate.

For more information on configuring OpenID in BMC Helix Single Sign-On, see the BMC Helix Single Sign-On product documentation.

Before you begin

Before you begin integrating BMC Discovery with BMC Helix Single Sign-On, ensure that following considerations are in place:

Mandatory settings

Ensure that following settings are in place:

  • The minimum supported version of Remedy SSO is 9.1.01 and later, fully tested up to 20.02.00.

  • The users to authenticate must be defined in an LDAP server. This is required to assign permissions to the user, based on the LDAP group that is mapped into a BMC Discovery group. This implies that the non-LDAP authentication methods that may use BMC Helix Single Sign-On are not supported by BMC Discovery. For example, a user locally defined in BMC Helix Single Sign-Oncannot login into BMC Discovery.
  • BMC Discovery and the BMC Helix Single Sign-On server must use the same LDAP server.
  • (Not applicable if you use OpenID Connect) The BMC Discovery appliance and the BMC Helix Single Sign-On server must be in the same domain; for example, if your BMC Discovery domain name is, your BMC Helix Single Sign-On domain name must be, (not
  • The BMC Discovery appliance must have a reservation in DNS and must be accessed using that DNS name; otherwise, the integration fails and the following message is displayed: Forbidden request! Goto url is wrong.
  • Contact your BMC Helix Single Sign-On administrator for the parameters required in the following procedure: RSSO Server URL, RSSO Realm ID, RSSO Agent ID, and RSSO Token revalidation period.

Considerations for configuring certificates

Communication between BMC Discovery and BMC Helix Single Sign-On can take place only over secured protocol (HTTPS). To enable communication by using HTTPS, you must obtain the HTTPS certificate from the BMC Helix Single Sign-On server. For more information, see Pinning an HTTPS certificate.

You can supply a CA bundle that is trusted by your organization, pin the certificate downloaded from BMC Helix Single Sign-On, or use both.

A pinned certificate is more secure than a CA bundle; however, pinned certificates require more frequent renewal.


We recommend that you use both a pinned certificate and a trusted CA bundle to verify the identity of the BMC Helix Single Sign-On server.

Configuring the connection to the BMC Helix Single Sign-On server

The connection parameter types required are the same for BMC Helix SSO, and Remedy SSO. You should obtain the values required from your SSO administrator. For:

Before you configure the connection to the BMC Helix Single Sign-Onserver, ensure that the LDAP settings are configured and you are able to log in to the BMC Discovery appliance as an LDAP user with administrative privileges. After you activate the BMC Helix Single Sign-On integration, as an administrator, you can log in again and change the configuration, if required.

To apply the SSO settings, perform the following steps:

  1. On the main menu, click the Administration icon. 
  2. In the Security section, click Single Sign On
    By default, the Remedy SSO tab opens.

  3. On the Remedy SSO tab, enter the following parameters:

    Parameter nameDescription
    RSSO Server URL


    When connecting to the Remedy SSO server (or BMC Helix SSO server) using OpenID Connect, the "same domain" restriction is removed.

    For Remedy SSO:

    Enter the URL for the Remedy SSO server. The Remedy SSO server URL must begin with https and have the same domain as the BMC Discovery appliance. For example, use and (not and 

    For BMC Helix SSO:
    Enter the URL for the BMC Helix SSO server.

    OpenID Connect Client IDTo use OpenID Connect, enter the OpenID Connect Client ID. See To obtain the OpenID Connect Client ID and Secret for information on obtaining the OpenID Connect Client ID and Secret.
    OpenID Connect Client SecretTo use OpenID Connect, enter the OpenID Connect Client Secret.
    RSSO Realm ID
    Realms are used to support multitenancy for integrated applications and split application availability. Each realm is identified by a unique identifier and contains one or more application domains.

    Enter the Realm ID.

    RSSO Agent ID

    The RSSO Agent ID identifies the application integrated with Remedy SSO.
    Enter the RSSO Agent ID.

    RSSO Token revalidation period

    Enter the revalidation period in minutes. Contact your Remedy SSO administrator for more information.

    RSSO server timeoutEnter the server timeout in seconds. You need to monitor this parameter and accordingly increase or decrease the number of seconds required for the RSSO server to respond.
    Optional Helix Platform IMS URLThe address of the IMS to be used. If left empty IMS will not be used. You should only use this field if requested by Customer Support.
    Optional Helix Platform Tenant IDOpenID Connect tenant ID. Used in IMS authentication.

    You should only use this field if requested by Customer Support.

  4. Click Save.

Uploading a CA bundle

We recommend that you upload a trusted CA bundle. Trusted CA bundles enable you to validate the Remedy SSO server certificate.

To upload a CA bundle, perform the following steps:

  1. In the Trusted CA section, click Choose File and select the CA bundle file from your local file system.
  2. Click Upload CA Bundle.
    The new certificate bundle is uploaded.

Pinning an HTTPS certificate 

The following section explains how to pin an HTTPS certificate:

  1. Download the HTTPS certificate from the BMC Helix SSO server by clicking Get certificate from server
    After the certificate is downloaded, details such as Fingerprint, Validity dates, and certificate content are displayed. 
  2. After you have downloaded the certificate, and you have verified that the displayed details exactly match the certificate on the BMC Helix SSO server, click the Pin certificate button. 

    Certificate pinning involves certificate checks. If the BMC Helix SSO server certificate and the pinned certificate are no longer identical (for example, a planned update to the BMC Helix SSO server certificate), click Unpin Certificate and retrieve a new certificate from the BMC Helix SSO server, verify the displayed details and then pin the certificate.

After the configuration completes successfully, the Enable button becomes available. The HTTPS certificate validity is subject to a baseline check. A baseline alert is raised five days before the certificate expires.

For information about troubleshooting Remedy SSO configuration in BMC Discovery, see troubleshooting.

Enabling Remedy SSO Integration

To enable the Remedy SSO integration, click Enable.


If you are unable to log in to BMC Discovery using Remedy SSO, use the local login URL to access the BMC Discovery UI and log in as a local user.



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