Setting up approvals
When end users request a service that requires an approval in BMC Helix Digital Workplace, the approval request is routed to all approvers specified in the approval process rules. Action Request System (AR System)administrators define these rules on the Action Request System (AR System) server in the Approval Central. For more information about approvals, see Approval Server concepts in the Action Request System (AR System) documentation.
The following table describes how you can enable and configure approval requests in the BMC Helix Digital Workplace console:
Task | Reference |
---|---|
Enable approvals in the BMC Helix Digital Workplace console | Enabling approvals |
Display the On Hold button for approvers | Enabling users to put approvals on hold |
| Enabling confirmation checks on approving and rejecting requests |
Display the Reassign button for approvers | Enabling users to reassign approvals |
Enable approvers to set up automatic approval delegation rules | Enabling users to delegate approvals |
| Configuring how approval requests are displayed in BMC Helix Digital Workplace end user console |
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