Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Creating and managing the service catalog


As an administrator for BMC Helix Digital Workplace or the BMC Helix Digital Workplace service, you can populate the service catalog for your organization and also configure the application to best suit your needs.

The following table describes the tasks that you can perform to populate the service catalog:

ActionReference
Create groups based on different criteria, and add services and articles to these groups. You can populate the Catalog from various sources.

Setting up sections in the Catalog

Study an example of replacing the Request Entry Console in BMC Service Request Management with the BMC Helix Digital Workplace console.

Display items such as services and knowledge articles from BMC Service Request Management in BMC Helix Digital Workplace.

Create satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management.Setting up surveys

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.

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