Administering
As an administrator, you enable and maintain BMC Helix Digital Workplace services for your users. After you install the application, you perform administrative activities that help users to experience a smooth interaction with the application.
The following table describes the administrative activities that you can perform:
| Action | Reference |
|---|---|
| Create user accounts, grant access, and assign administrator permissions. | Setting up user accounts and granting access to BMC Helix Digital Workplace |
| Enable users to access the application via different devices. | Deploying clients |
| Customize the application UI that best suits your needs. | Configuring the user interface for BMC Helix Digital Workplace |
| Manage what your users can and cannot do, manage your user data, and rectify any inappropriate activities. | Managing end user features |
| Implement an efficient approval process for your Catalog services. | Setting up approvals |
| Enable users to interact with the application in their preferred languages. | Setting up a localized environment |
| Notify users about important updates such as worldwide events, status of a service, and so on. | Managing broadcasts and notifications for end users |
| View the number of users who log in to the application, view their activities, and collect and analyze the usage data. | Tracking activity |
| Configure the search results based on the source and conversational language. | Configuring search results |
| Categorize HR and IT services for better findability and ease of use. | Creating separate top-level categories for HR and IT requests |
| Update the valid attachment size and type. | Updating the attachment settings for service requests |
| Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR). | Addressing data privacy requests |
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