Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.


As an administrator, you enable and maintain BMC Helix Digital Workplace services for your users. After you install the application, you perform administrative activities that help users to experience a smooth interaction with the application.

The following table describes the administrative activities that you can perform:

Create user accounts, grant access, and assign administrator permissions.Setting up user accounts and granting access to BMC Helix Digital Workplace
Enable users to access the application via different devices.Deploying clients
Customize the application UI that best suits your needs.Configuring the user interface for BMC Helix Digital Workplace
Manage what your users can and cannot do, manage your user data, and rectify any inappropriate activities.Managing end user features
Implement an efficient approval process for your Catalog services.Setting up approvals
Enable users to interact with the application in their preferred languages.Setting up a localized environment
Notify users about important updates such as worldwide events, status of a service, and so on.Managing broadcasts and notifications for end users
View the number of users who log in to the application, view their activities, and collect and analyze the usage data.Tracking activity
Configure the search results based on the source and conversational language.Configuring search results
Categorize HR and IT services for better findability and ease of use.Creating separate top-level categories for HR and IT requests
Update the valid attachment size and type.Updating the attachment settings for service requests
Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR).Addressing data privacy requests

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