20.08 patches
Review the fixes and updates in patches to BMC Digital Workplace 20.08 for features that will benefit your organization and to understand changes that might impact your users.
Available patches
Patch version | Defect fixes | Updates |
---|---|---|
20.08.13 | Known and corrected issues | None |
20.08.12 | Known and corrected issues | None |
20.08.09 | Known and corrected issues | None |
20.08.05 | Known and corrected issues | None |
20.08.04 | Known and corrected issues | None |
20.08.03 | Known and corrected issues | None |
20.08.02 | Known and corrected issues | None |
20.08.01 | Updates in 20.08.01 |
Updates in 20.08.01
Disable in-app notifications
End users can disable in-app notifications by going to Preferences > Notification settings. When end users resume in-app notifications, they receive missed in-app notifications.
For more information, see Enabling end user features and Configuration options for the end user console.
Hide URLs to how-to resources and quick links
The BMC Digital Workplace administrator can hide the URL to how-to resources and quick links on the Catalog tab and in search results.
The following screenshot illustrates the difference between versions earlier than 20.08.01 and version 20.08.01:
For more information, see Enabling end user features.
Display service description in approval request details
The BMC Digital Workplace administrator can enable showing the service description in the approval details by using the Approval Configuration page:
For more information, see Configuring how approval requests are displayed in BMC Digital Workplace end user console.
Configure the view of the application chooser page for shared links
In earlier versions of BMC Digital Workplace, when opening a shared link in BMC Digital Workplace, end users were prompted to select a browser or an iOS wrapper app. In this version, the BMC Digital Workplace administrator can disable the application chooser page so that shared links are automatically opened in a browser. This option can be used if the end user does not have an iOS wrapper app installed.
This end user feature is listed in the BMC Digital Workplace Admin console:
For more information, see Enabling end user features.
What else changed in this release
Update | Product behavior in versions earlier than 20.08.01 | Product behavior in version 20.08.01 |
---|---|---|
Additional option for knowledge article feedback | When evaluating knowledge article efficiency by clicking Yes or No, end users see only the Feedback option to rate the article and leave a comment. | When evaluating knowledge article efficiency by clicking Yes or No, end users see the Tell us more and Feedback options to rate the article and leave a comment. |
Localization for translated SRD requests | End users see menu type action values based on their browser locale only for native (created in ITSM) SRDs. | End users can see menu type action values based on their browser locale for native (created in ITSM) and imported (imported from BMC Digital Workplace Catalog) SRDs. |
Updated order of buttons | Several buttons in the user interface focused on the secondary action. | Several buttons in the user interface have been reordered to improve the user experience and bring the primary action into focus. |
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