Troubleshooting login issues in BMC Digital Workplace
This topic describes how to troubleshoot the BMC Digital Workplace application login issue. While troubleshooting this issue, network logs and BMC Digital Workplace logs in debug mode are useful.
You can capture network logs using the . You can also capture network traffic using F12 (Developer tool) When Fiddler is not an option, you can capture traffic by pressing F12 for your browser's developer tools. See the for more information.
You might see one of the following symptoms:
- While logging in, the following error appears:
“Incorrect user name or password (1006)”
- While logging in with an administrator account, you receive a
- A Remedy application password is changed, and you cannot log in to BMC Digital Workplace.
Diagnosing and reporting an issue
Make sure that User Details Pluggable Provider parameter is enabled at the database level.
Check the BMC Digital Workplace logs. You will see the following errors in it.
If BMC Digital Workplace administrator user cannot access the admin URL and it is redirecting to
While checking the groups in the CTM:People form, make sure that the MyIT_Admin and MyIT_Super_Admin group names include the underscore.
You cannot just rename group names on the Group and User form. Instead, you must use the following queries directly from the database:
After you make these changes, the user will be able to access to the BMC Digital Workplace Admin console.
If the Remedy application password is changed, review the dwp.log file.
For more more how to update AR System server references, see the .
Check the BMC Digital Workplace application logs.