This documentation supports the 20.02 version of BMC Digital Workplace Basic.

To view an earlier version, select the version from the Product Version menu.

Orientation

This topic provides a brief introduction to BMC Digital Workplace. Start by reading the product overview and watching the video. To find out more about features that support your role, review the Product roles section below and its links.

Product overview

BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share their experiences and post status updates about the resources that concern them. IT can analyze the conversations around resources to gain insight into service usage trends, to plan for the organization's future needs more efficiently. For highlights of the supported capabilities, see Use cases.

BMC Digital Workplace is highly configurable. Features available to users in the application depend on which functionality the administrator enables and how the administrator configures the product.

Depending on your product role, you will use the following components:

ComponentDescriptionUsers who can access the componentURL to the component

BMC Digital Workplace end user console

Enables end users to submit requests and find self-help resources.

If the Advanced version is installed, users can also reserve meeting rooms, view location maps, schedule help desk appointments, and more.

End users

https://BMCHelixDWPServer:portNumber/dwp/app

BMC Digital Workplace Admin console

Enables administrators to enable and configure features (such as the newsfeed and sections in the catalog).

If you are using BMC Service Request Management, you can use your existing service requests and knowledge articles. Or, you can start with the service requests in the starter kit.

If the Advanced version is installed, you can also set up locations, help desk appointments, and more.

  • BMC Digital Workplace administrator
  • BMC Digital Workplace superadministrator
https://BMCHelixDWPServer:portNumber/dwp/admin

BMC Digital Workplace Catalog console

Enables service catalog administrators to design services that external systems fulfill. Separate catalog can be unified in a single service catalog.

This console is installed with the Advanced version.

  • Service catalog administrator

  • Internal service supplier

  • Internal service supplier administrator

  • Customer administrator

  • Asset manager

  • Service agent

https://BMCHelixDWPCatalogServer:portNumber/myitsbe

Employees can use any supported mobile device or desktop browser for self service, to enter trouble tickets, and to contact IT.

Product roles

BMC Digital Workplace includes both administrator and end-user roles. 

The following users roles are applicable to BMC Digital Workplace.

Super administrator

From the Admin console, super administrators configure sub-tenants and create external portals.

Quick start for super administrators



Administrator

From the Admin console, administrators enable and configure features (such as the My Activity tab and sections in the catalog) for the BMC Digital Workplace end user console.


Quick start for administrators


End user

End users use the BMC Digital Workplace end user console for self-service and to place requests. 


Features for end users

Product documentation

The BMC Digital Workplace documentation helps both new and experienced users implement and use this product. Based on your role, the following sections of the documentation are recommended:

All users should view and set up a watch on the Release notes and notices page for the latest product information and documentation updates.

The FAQs and additional resources page answers questions about the product and directs you to other resources for getting information about this product.

When working in the product, administrators can use context-sensitive Help to find the appropriate documentation topic.

In the BMC Digital Workplace Admin console , a Self-help menu is available with links to documentation, videos, and product walkthroughs.

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