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This documentation supports the 20.02 version of BMC Digital Workplace Basic.

To view the latest version, select the version from the Product Version menu.

Quick start for super administrators

This topic is intended for IT managers and administrators who are responsible for rolling out BMC Digital Workplace to their organization. This topic can help you get started, whether you are currently using BMC Service Request Management or are new to self-service.

As a super administrator in BMC Digital Workplace, you have all capabilities of a regular administrator and some super administrative options.


A subtenant in BMC Digital Workplace represents a company-level configuration. Subtenants are isolated from each other and only administrators of the subtenant or super administrators can set up configuration for a subtenant.

The following diagram illustrates company-level access to subtenants in BMC Digital Workplace.

Company-level subtenancy in BMC Helix DWP Admin

For more information about subtenants, see Company-level access to subtenants in BMC Digital Workplace.

Essential tasks as a BMC Digital Workplace super administrator

As a super administrator in the BMC Digital Workplace,  in addition to all tasks of a BMC Digital Workplace administrator, you can perform tasks described  in this section.

Administer subtenants

If a system administrator adds subtenants for BMC Helix Digital Workplace, you can configure these subtenants as required. Thus, for example, you can set up the user interface of the BMC Helix Digital Workplace subtenant, configure the end user features, manage broadcasts, etc.  For information about how to configure subtenants, see Configuring subtenants.

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