This documentation supports the 20.02 version of BMC Digital Workplace Basic.

To view an earlier version, select the version from the Product Version menu.

Creating and managing the service catalog


As an administrator for BMC Digital Workplace or the BMC Digital Workplace service, you can populate the service catalog for your organization and also configure the application to best suit your needs.

The following table describes the tasks that you can perform to populate the service catalog:

ActionReference
Create groups based on different criteria, and add services and articles to these groups. You can populate the Catalog from various sources.

Setting up sections in the Catalog

Study an example of replacing the Request Entry Console in BMC Service Request Management with the BMC Digital Workplace console.

Display items such as services and knowledge articles from BMC Service Request Management in BMC Digital Workplace.

Create satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management.Setting up surveys

As an administrator for BMC Digital Workplace or BMC Digital Workplace Catalog, you can populate the service catalog for your organization and configure the application to best suit your needs.

The following table describes the tasks that you can perform to populate the service catalog:

Action

Console used

Reference

Create groups based on different criteria, and add services and articles to these groups. You can populate the Catalog from various sources.

AdminSetting up sections in the Catalog

Study an example of replacing the Request Entry Console in BMC Service Request Management with the BMC Digital Workplace console.

AdminConfiguration example of replacing the Request Entry Console in BMC Service Request Management

Display items such as services and knowledge articles from BMC Service Request Management in BMC Digital Workplace.

AdminService requests from BMC Service Request Management
Create an enhanced service catalog by passing information from a service request to an external system.CatalogConnecting your catalog to external systems

Review the process of creating an enhanced catalog in BMC Digital Workplace Catalog and publishing them to BMC Digital Workplace.

CatalogEnhanced service catalog process overview

Create enhanced catalog items in BMC Digital Workplace:

  • Create services and bundles
  • Create service categories and service templates
  • Approve and publish services and bundles
  • Import and export external services
  • Import external service categories
  • Build workflows for service fulfillment
  • Build questionnaires for service fulfillment
CatalogBuilding enhanced service catalogs
Configure virtual marketplaces to entitle enhanced catalog items to end users.CatalogEntitling end users to services, bundles, and banners

Create promotional banners in BMC Digital Workplace Catalog and configure them to be displayed in BMC Digital Workplace.

CatalogCreating promotional banners

Check the status of enhanced service requests in the BMC Digital Workplace Catalog console.

CatalogReviewing the status of service requests
Create satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management.

Admin

Catalog

Setting up surveys
Review the tutorials to create example service bundles.

Catalog

Tutorials - creating service bundles

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