20.02.03: Patch 3
Review the fixes and updates in this patch in BMC Digital Workplace 20.02.03 that might impact your users.
Display of the User ID field and configuration of end-user details display settings
In earlier versions of BMC Digital Workplace, work email and work phone (if specified by the user in preferences) as well as mail stop (if specified in Remedy IT Service Management) were always available for other users. In this version, the BMC Digital Workplace administrator can select which user information will be displayed in the results of a People search, requests, and approvals. The administrator can also configure the visibility of a new User ID field. The following table illustrates the difference between the end-user information display options in earlier releases and version 20.02.03 by using the Global search panel results as an example:
Release | User information |
---|---|
Before 20.02.03 | Non-configurable (work email, work phone and mail stop are displayed) |
20.02.03 and later | Configurable (only work phone is displayed; work email and work phone are disabled) |
The following table illustrates the ability to display the User ID in earlier releases and version 20.02.03 by using the Global search panel results as an example:
Release | User ID |
---|---|
Before 20.02.03 | Not displayed (no option to enable the User ID in the BMC Digital Workplace Admin console) |
20.02.03 and later | Configurable (option to enable the User ID in the BMC Digital Workplace Admin console) |
For more information about user details availability, see Configuring end-user display settings.
Additional status filters for events
In previous versions of BMC Digital Workplace, end users could filter Active events only by type and date and Past events only by status and date. Starting with 20.02.03, end users can filter Active and Past events by status and type, and they can select several options or combine them. For example, end users can filter only active requests and approvals by Waiting Approval status:
For more information about filtering options, see Search in BMC Helix Digital Workplace.
Updated action button icons for requests and approvals
The icons of the following action buttons have been updated in the BMC Digital Workplace end user console:
Before 20.02.03 | Starting with 20.02.03 |
---|---|
For more information about requests and approvals, see Business request processing.
Downloading the patch
The following table provides links to the page on the EPD website that contains the patch files for this product. From the EPD page, you can select and download the patch files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.
Use the following links to download the files for BMC Digital Workplace 20.02 Patch 03:
EPD link to component | Platform |
---|---|
Microsoft Windows | |
Linux | |
Linux, Microsoft Windows | |
Linux, Microsoft Windows |
* This is required if you are performing a fresh installation of BMC Digital Workplace. After you extract the contents of the DWP1908forITSM1808.zip file, you must deploy DWP1908forITSM1808Main_1.zip first, and then deploy DWP1908forITSM1808StarterKit_1.zip , which contains sample data. For more information, see Applying a deployment package .
To verify the files
Locate the files you downloaded and verify the SHA256 checksum results before installation.
Tip
You can use any SHA256 checksum tool to verify the checksum results.
File name | SHA256 checksum |
---|---|
DigitalWorkplace20.02.03.windows.zip | 2f4f55ef7923df31550a0791cd1bd96ffc78b2dd7ded2c30fc2e7e1d0f26c08c |
DigitalWorkplace20.02.03.linux.tar.gz | cef26eae4e98e8f594ae13b3e501e9ecbf9cafc15c2aaa482cc9729c9168ad16 |
DWP1908forITSM1808.zip | 5f7d2d5f3115826113cb34710f97d312e6e1c6d2cd8f6fa601443c8bfb8ee1a6 |
Supported install and upgrade paths
Installing or upgrading to BMC Digital Workplace 20.02.03
You can perform a fresh installation or upgrade to BMC Digital Workplace 20.02.03.
- If you are installing BMC Digital Workplace for the first time, see Performing the BMC Digital Workplace installation.
- If you have already installed BMC Digital Workplace 20.02.00, see Performing the BMC Digital Workplace upgrade.
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