This documentation supports the 20.02 version of BMC Digital Workplace Basic.

To view an earlier version, select the version from the Product Version menu.

20.02.02: Patch 2

Review the fixes and updates in this patch in  BMC Digital Workplace  20.02.02  that might impact your users.

Disable in-app notifications

End users can disable in-app notifications by going to Preferences > Notification settings. When end users resume in-app notifications, they receive missed in-app notifications.

For more information, see Enabling end user features and Configuration options for the end user console.

The BMC Digital Workplace administrator can hide the URL to how-to resources and quick links on the Catalog tab and in search results.

The following screenshot illustrates the difference between versions earlier than 20.02.01 and version 20.02.02:

For more information, see Enabling end user features.

Display service description in approval request details

The BMC Digital Workplace administrator can enable showing the service description in the approval details by using the Approval Configuration page:

For more information, see Configuring how approval requests are displayed in BMC Digital Workplace end user console.

In earlier versions of BMC Digital Workplace, when opening a shared link in BMC Digital Workplace, end users were prompted to select a browser or an iOS wrapper app. In this version, the BMC Digital Workplace administrator can disable the application chooser page so that shared links are automatically opened in a browser. This option can be used if the end user does not have an iOS wrapper app installed.

This end user feature is listed in the BMC Digital Workplace Admin console:

For more information, see Enabling end user features.

What else changed in this release

UpdateProduct behavior in versions earlier than 20.02.02Product behavior in version 20.02.02
Additional option for knowledge article feedbackWhen evaluating knowledge article efficiency by clicking Yes or No, end users see only the Feedback option to rate the article and leave a comment.When evaluating knowledge article efficiency by clicking Yes or No, end users see the Tell us more and Feedback options to rate the article and leave a comment.
Localization for translated SRD requestsEnd users see menu type action values based on their browser locale only for native SRDs.

End users can see menu type action values based on their browser locale for native and imported SRDs.

Upgrade improvementThe individual server name and email configuration settings in setenv.sh are overwritten during an upgrade.The configuration settings persist after an upgrade.
Notification improvementEnd users receive in-app and email notifications for business requests completed in earlier versions after an upgrade.End users do not receive notifications for business requests completed in an earlier version after an upgrade.
Updated order of buttonsSeveral buttons in the user interface focused on the secondary action.Several buttons in the user interface have been reordered to improve the user experience and bring the primary action into focus.

Downloading the patch

The following table provides links to the page on the EPD website that contains the patch files for this product. From the EPD page, you can select and download the patch files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

Use the following links to download the files for  BMC Digital Workplace 20.02 Patch 02:

EPD link to componentPlatform

BMC Digital Workplace Version 20.02.00 Patch 02

Microsoft Windows

BMC Digital Workplace Version 20.02.00 Patch 02

Linux

BMC Digital Workplace Deployment Package Version 19.08.00 *

Linux, Microsoft Windows

Personal Data Privacy Utility for BMC Digital Workplace Version 20.02.00

Linux, Microsoft Windows

This is required if you are performing a fresh installation of BMC Digital Workplace. After you extract the contents of the  DWP1908forITSM1808.zip  file, you must deploy  DWP1908forITSM1808Main_1.zip  first, and then deploy  DWP1908forITSM1808StarterKit_1.zip , which contains sample data. For more information, see Applying a deployment package .


To verify the files

Locate the files you downloaded and verify the SHA256 checksum results before installation.

Tip

You can use any SHA256 checksum tool to verify the checksum results.

File nameSHA256 checksum

DigitalWorkplace20.02.02.windows.zip

02b294dc702861030a057a7b0322fba031f6c05f7879ab2eee84792e78ee6cff

DigitalWorkplace20.02.02.linux.tar.gz

6cdc2c07db2bcb28080dad78d7eac01b43f3cfee34c0ffe8437b6a66e02e3b9e

DWP1908forITSM1808.zip

5f7d2d5f3115826113cb34710f97d312e6e1c6d2cd8f6fa601443c8bfb8ee1a6

Supported install and upgrade paths

Supported_paths

Installing or upgrading to BMC Digital Workplace 20.02.02

You can perform a fresh installation or upgrade to BMC Digital Workplace 20.02.02.

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