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Use cases

Consult the following use cases for information on how to achieve value with BMC Digital Workplace:

Use case_user benefits.png

Use case

Business value

User

Products used

Let your end users resolve their issues on their own by referring to knowledge articles, online technical documentation, videos, tutorials, and so on.

  • Administrator
  • End user

BMC Digital Workplace

Let your end users make service requests such as HR related requests and IT related requests.

  • Administrator
  • Catalog administrator
  • Service request manager
  • HR agent
  • End user
  • BMC Digital Workplace
  • Remedy Service Request Management
  • BMC HR Case Management

Let your end users access BMC Digital Workplace from different devices. If you use ErrorExcerpt named va was not found in document xwiki:Service-Management.Employee-Digital-Workplace.BMC-Digital-Workplace-Basic.dwpbas1802._inclusion_library.Product-name-library.WebHome., your end users can also request services and check the knowledge base from different messaging platforms or ErrorExcerpt named va was not found in document xwiki:Service-Management.Employee-Digital-Workplace.BMC-Digital-Workplace-Basic.dwpbas1802._inclusion_library.Product-name-library.WebHome..

  • Administrator
  • End user

BMC Digital Workplace

Related topics

Key-concepts

Getting-started

 

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BMC Digital Workplace Basic 18.02