Troubleshooting
This section includes the following troubleshooting tips:
- Troubleshooting installation and upgrade issues in BMC Digital Workplace and Smart IT
- General troubleshooting
- Working with logs
- How search works in BMC Digital Workplace
- Increasing the query size
- Decreasing traffic load by disabling request attachments
- Identifying connectivity and configuration issues by running health checks
- Identifying the origin of environmental issues by running diagnostic checks
- Troubleshooting data transfer issues
- Support information
Additional troubleshooting information
- https://communities.bmc.com/community/bmcdn/myit/blog/2016/02/26/the-pulse-mongodb-social in BMC Communities. Describes technical details of the social stream.
- Troubleshooting Remedy SSO integration issues in the BMC Remedy SSO online documentation
- Troubleshooting log on and log off issues in the BMC Remedy SSO online documentation
- Integrating Digital Workplace with BMC HR Case Management
- Installing components for hybrid deployment
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