System requirements
Before you install the product, ensure that your environment meets the hardware and software requirements listed below.This page describes the platforms supported with this release of BMC Digital Workplace .
To get complete compatibility information for
BMC Digital Workplace
18.02.00, use the
BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC)
.
Note
To access the product compatibility information on the Customer Support website, you must have a BMC Support ID.
Note
Some Remedy with Smart IT (Smart IT) information is included here for your convenience. If you are planning to install Smart IT, see System requirements for Smart IT in the Smart IT online documentation, for a comprehensive description of supported configurations.
BMC Digital Workplace and Smart IT server installation requirements
| Component | Version and other details |
|---|---|
| VM or physical machine | See Sizing and scalability considerations. |
| Windows Server | 2012, 2012 R2, 2016 |
Red Hat Enterprise Linux | 6.5 or later |
| CentOS | 7 or later |
| Oracle Java Runtime Environment (JRE) | 1.8 (64-bit) |
| Microsoft SQL Server | 2012, 2014, 2016, 2017 |
| Oracle | 11.2.04 or later |
Required components
| Application or component | Version and additional details | Purpose |
|---|---|---|
BMC Remedy IT Service Management (ITSM) BMC Service Request Management | 9.1.x or later | Approvals, knowledge articles. |
BMC Remedy Single Sign On | 9.1.x or later 9.1.04 or later for specific features | Authentication (if you do not use BMC Remedy AR System). |
| MongoDB | MongoDB 3.0.x, 3.2.x, 3.4.x | Social database. To configure MongoDB for high availability or to install on a separate server, you must install MongoDB. The BMC Digital Workplace and Smart IT installer includes a bundled MongoDB 3.4.2; if you do not specify the MongoDB server during installation, the installer installs this bundled MongoDB. |
| Tomcat | Tomcat 8 | Provides Java HTTP web server environment. |
Optional components
| Application or component | Version and additional details | Purpose |
|---|---|---|
| Microsoft Active Directory (LDAP) | 2012, 2012 R2, 2016 | Notifications. |
| BMC HR Case Management | 4.7.00, 4.7.01 Multiple HRCM feature is only supported with 4.7.01 | HR solutions and knowledge articles. Submit HR cases. |
| BMC Cloud Lifecycle Management | 4.6.06 | Request and decommission virtual machines. |
| BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
BMC Virtual Chat (formerly BMC Virtual Agent) | 9.1.00 9.1.01 9.1.02 | Live chat between self-service user and an IT agent. |
Browser support
| Browser | Version |
|---|---|
| Google Chrome | 61 and later |
| Mozilla Firefox | 55 and later |
| Internet Explorer | 11 |
| Microsoft Edge | 15 and later |
| Apple Safari | 10 and later |
BMC Digital Workplace mobile clients
| Client | Version |
|---|---|
| iOS | iOS 10 and later |
| Android | Android 5.1 and later |
Direct upgrade from versions
BMC Digital Workplace — upgrade from 3.1.00 (SmartIT 1.4.)
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