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This version of the product is in limited support. However, the documentation is available for your convenience. You will not be able to leave comments. Click here to view the documentation for the current version.

System requirements

Before you install the product, ensure that your environment meets the hardware and software requirements listed below.This page describes the platforms supported with this release of BMC Digital Workplace . 

To get complete compatibility information for BMC Digital Workplace  18.02.00, use the  BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC) Open link


To access the product compatibility information on the Customer Support website, you must have a BMC Support ID.


Some Remedy with Smart IT (Smart IT) information is included here for your convenience. If you are planning to install Smart IT, see System requirements for Smart IT in the Smart IT online documentation, for a comprehensive description of supported configurations.

BMC Digital Workplace  and Smart IT server installation requirements

ComponentVersion and other details
VM or physical machineSee Sizing and scalability considerations.
Windows Server2012, 2012 R2, 2016

Red Hat Enterprise Linux

6.5 or later

CentOS7 or later
Oracle Java Runtime Environment (JRE)1.8 (64-bit)
Microsoft SQL Server2012, 2014, 2016, 2017
Oracle11.2.04 or later

Required components

Application or componentVersion and additional detailsPurpose

BMC Remedy IT Service Management (ITSM)

BMC Service Request Management

9.1.x or later

Approvals, knowledge articles.

BMC Remedy Single Sign On

9.1.x or later

9.1.04 or later for specific features

Authentication (if you do not use BMC Remedy AR System).


MongoDB 3.0.x, 3.2.x, 3.4.x

Social database.

To configure MongoDB for high availability or to install on a separate server, you must install MongoDB. The BMC Digital Workplace and Smart IT installer includes a bundled MongoDB 3.4.2; if you do not specify the MongoDB server during installation, the installer installs this bundled MongoDB.

TomcatTomcat 8Provides Java HTTP web server environment.

Optional components

Application or componentVersion and additional detailsPurpose
Microsoft Active Directory (LDAP)2012, 2012 R2, 2016


BMC HR Case Management

4.7.00, 4.7.01

Multiple HRCM feature is only supported with 4.7.01

HR solutions and knowledge articles. Submit HR cases.
BMC Cloud Lifecycle Management4.6.06Request and decommission virtual machines.
BMC TrueSight Operations Management10.x or laterMonitoring service health.

Microsoft Exchange Server

Exchange Online / Office 365

2013, 2016Reserving conference rooms.

BMC Virtual Chat (formerly BMC Virtual Agent)




Live chat between self-service user and an IT agent.

Browser support

Google Chrome61 and later
Mozilla Firefox55 and later
Internet Explorer11
Microsoft Edge15 and later
Apple Safari

10 and later
Note: DWP UC only, not available for AC and Catalog

BMC Digital Workplace  mobile clients

iOSiOS 10 and later
AndroidAndroid 5.1 and later

Direct upgrade from versions

BMC Digital Workplace  — upgrade from 3.1.00 (SmartIT 1.4.)

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.