Roles and permissions
This section describes both administrator and end-user permissions for BMC Digital Workplace . For information about how multitenancy affects access, see Configuring multitenancy.
Administration permissions specific to BMC Digital Workplace
To access the BMC Digital Workplace Admin console, administrators require MyIT Admin permission. For more information, see Setting up administrator authentication.
You can restrict administrators to specific areas of the BMC Digital Workplace Admin console, as described in Assigning administrator permissions.
An administrator can access the tenant configuration utility (used for multitenancy) without any permissions due to API token authentication. For more information, see Configuring multitenancy.
Configuring people information
in the BMC Remedy ITSM 9.1 documentation
Permissions for BMC Digital Workplace end users
To access BMC Digital Workplace , end users require a login ID and password in BMC Remedy ITSM, BMC HR Case Management, or both.
The following table indicates permissions needed to access areas of the application or types of items in the Catalog.
| Item or area | Permission | Application controlling permission | Additional information |
|---|---|---|---|
| Approvals | Business Manager - to be able to approve service requests and see additional details about those requests To be assigned as an approver in Smart IT, the following functional roles are required:
| BMC Remedy ITSM | Service Request Management user roles in the BMC Remedy ITSM documentation Functional roles and extended application access in the BMC Remedy ITSM documentation |
| No permissions required to approve HR requests | BMC HR Case Management | No additional information | |
| Knowledge articles | No permissions required | BMC Remedy ITSM | Visibility groups restrict which specific knowledge articles are available. To make knowledge articles visible to end users, set Publish to External Audiences to Yes and Status to Published. |
| No permissions required | BMC HR Case Management | No additional information | |
| Service Requests | No permissions required | BMC Remedy ITSM (BMC Service Request Management) | Entitlement restrict which specific Service Requests are available. |
| Virtual Machines | No permissions required However, for users to be able to access BMC Cloud Management Lifecycle from MyIT, those users must have the same user names on the BMC Remedy Action Request System server (AR System server) for MyIT and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in MyIT. | BMC Cloud Lifecycle Management | Setting up VM requests through BMC Cloud Lifecycle Management |
| HR solutions | Case Viewer | BMC HR Case Management | Roles and permissions in the BMC HR Case Management documentation |
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