This documentation supports the 18.02 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Enabling end user features

Within BMC Digital Workplace, you can enable and disable features that you might not want to use immediately in your deployment. 

Features that can be enabled or disabled

You can enable or disable the following features:

FeatureDescriptionAdditional configuration
ApprovalsEnables end users to approve requests for which they are approvers. This feature includes several types of approvals, and the administrator can disable any type of approval.

Approvals are set up through the BMC Approval Server and BMC Remedy ITSM applications.

If you have a BMC Digital Workplace server cluster, you must configure one server as the master server. Notifications are sent by the master server. To configure the master server, in the connect.properties file on that server, set  master.server  to true.

CatalogEnables the Catalog from which users can make requests.To configure the Catalog, see Setting up sections in the Catalog. You can configure the Catalog requests and knowledge articles from a variety of sources. The catalog can include requests from IT and HR, include VMs from BMC Cloud Lifecycle Management, and knowledge articles from IT and HR.
Contact IT buttonEnables the Contact IT button on the Catalog tab. Shows contact information for key departments or personnel in your IT resource pool.

To configure the information displayed when users click Contact IT, see Setting up phone contacts and the Contact IT.

Note: The Contact IT button is available on both Catalog and Support tabs.

Include request ID on 'Request Again'Enables the original request ID to be included in a new request that is generated by a user selecting Request Again.No additional configuration.
News Feed

Enables the Newsfeed tab in BMC Digital Workplace clients. The Newsfeed tab includes the Superbox, from which users can post, search or submit either a request or incident. The Newsfeed tab also includes the activity feed, notifications, and a panel that displays the status for followed people and resources.

To configure the default request for use in the Superbox, see Setting the default service request definitions for BMC Digital Workplace.
SupportEnables end users to submit service requests.

The Support tab is a legacy feature. This feature is available only if you enabled it prior to the upgrade to MyIT 3.3. To replace the Support tab, you can evaluate the capabilities of the Catalog.

If you continue to use the Support tab, you can configure contact information and appointments on the Help Desk tab of the BMC Digital Workplace Admin console. See Setting up the help desk in the BMC MyIT 3.2 online documentation.

To set up the default service requests, see Setting the default service request definitions for BMC Digital Workplace.

User Profile Data Editing

Enable end users to update their work email and work phone number from their profile on BMC Digital Workplace.

If this option is selected, the work email and work phone updated in the BMC Digital Workplace profile are synchronized with CTM:People form. If this option is not selected, the work email and work phone number are read-only.

Regardless of this setting, end users can add other profile data, such as additional email addresses and phone numbers.

No additional configuration required.

Note: The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

The following video (3:10) demonstrates how you can enable end users to update their details from their profile on BMC Digital Workplace.

https://youtu.be/PBYAQ4OU-ys

To change client features and landing page

  1. From the BMC Digital Workplace Admin console (http://BMCMyITserver:port/ux/admin), select Configuration, and then click Enable Features.

  2. To choose which options are enabled or disabled, select or clear the associated check boxes in the Features table.
    The options are saved.
  3. To choose the landing page, select the associated radio button in the Landing Page column of the Features table.

Note

If a client feature is enabled or disabled, users must restart the client application.

To enable session persistence for mobile clients

Enabling session persistence help you improve your user experience while using the BMC Digital Workplace application on mobile devices (Apple iOS or Google Android). By setting up this feature you are saving your session cookies; if your mobile device restarts due to the vendor software upgrade, you do not need to repeatedly log in to access the BMC Digital Workplace application.

  1. Navigate to the tomcat_home/external-conf/ folder.
  2. Open the connect.properties file.
  3. Delete the comment tag for:
    # sessionCookiePersistenceEnabled=true 
  4. Restart the Tomcat.
    See the Sample connection properties file.
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