Unable to render {include} The included page could not be found.

Data privacy, the GDPR, and the Digital Workplace technology

The BMC Digital Workplace solution provides capabilities that help administrators address the personal data protection and privacy requirements associated with the General Data Protection Regulation (GDPR). The GDPR is a set of rules and principles governing the handling of personal data of individuals located in the European Union (EU).


This BMC document provides general information about the General Data Protection Regulation (GDPR) and GDPR key requirements. It is not intended to provide any legal advice. The GDPR can be found at https://ec.europa.eu/info/law/law-topic/data-protection_en. Under this new Regulation, any organization handling personal data of European Union residents, regardless of its location, needs to understand which GDPR requirements apply to its organization and accordingly devise a plan for adjusting its systems and processes and for educating its people. Although BMC is not in the business of data privacy compliance software, some of the features of the BMC Digital Workplace solution can help customers meet some requirements of the GDPR. For more information about how BMC solutions can help achieve the requirements of the GDPR, see https://www.bmc.com/it-solutions/gdpr-compliance.html

The GDPR is designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy, and to reshape the way organizations approach data privacy. 

Personal data in BMC Digital Workplace

According to the GDPR, personal data includes any information that can identify an individual directly or indirectly. For example, the following data can be considered as personal data: name, phone number, email address, IP address, government ID number, credit card numbers, and similar. The personal data comes from the user directly, from a database, or is imported from other external sources. 

For the purpose of sending different types of notifications to the users, BMC Digital Workplace stores the following data:

  • User ID
  • Full name
  • Work email, personal email
  • Address, city, country, zip
  • Home location ID, home asset ID
  • Phone number

The data is stored in the databases for an unlimited time period (until the data is deleted, modified, or anonymized). The data is also stored in the log files for a time period that is configured by the administrator individually.

Capabilities of BMC Digital Workplace for handling personal data

BMC Digital Workplaceprovides the Personal Data Privacy Utility for supporting applicable data protection and privacy requirements associated with the GDPR. The Personal Data Privacy Utility can be used by the data protection officer or the administrator to determine that the product is compliant with the GDPR, and to manage and resolve the data privacy inquiries, requested by individuals.

The Personal Data Privacy Utility works both for basic configuration (BMC Digital Workplace) and advanced configuration (BMC Digital Workplace Catalog andBMC Digital Workplace).

To learn more about the Personal Data Privacy Utility, go to Addressing data privacy requests.

Was this page helpful? Yes No Submitting... Thank you