Catalog content from the starter kit
Your BMC Digital Workplace installation includes a starter kit that common service request definitions (SRDs) and catalog sections. Administrators and employees of any company can access these items, because the SRDs are imported to the Global company. The Global company is a special company that provides default SRDs and other settings to all companies. SRDs are online by default.
The starter kit is imported only during a fresh installation and not during an upgrade.
Sections in the Catalog provided by the starter kit
Before users start to use the SRDs from the starter kit
The default values for the SRDs might not be appropriate for your organization. A Service Request Manager should review the SRDs, and modify, disable, or set entitlements for SRDs as appropriate to your organization. The Request Catalog Manager for all these SRDs is set to the sample data user "Allen Allbrook" in the company "Calbro Services". From BMC Service Request Management, an administrator or Service Request Manager can update the SRDs with the person who is responsible for managing the SRDs.
The following SRDs have additional requirements, such as Asset entries in the Product Catalog. An administrator can provide the necessary requirements, a Service Request Manager can modify the SRD to better meet your organizations needs, or a Service Request Manager can take the SRD offline, so that it is not available.
|IT Asset Request|
|New Hire Provisioning|
SRDs imported into BMC Service Request Management
The Digital Workplace and Smart IT installer imports SRDs for common requests into BMC Service Request Management. These SRDs include the following IT requests and facilities requests:
- Adjust Room Temperature
- Audio Visual/Video Conferencing
- Business Application Request
- Building Problem
- Desktop Support Requests
- Email Problems
- Guest WiFi Request
- Office Move
- Parking Permit Request
- Password Problems
- Report a Safety Concern
- Request Conference Room Booking
Additional requests are included in the starter kit. From BMC Service Request Management, a Service Request Manager can see the full list of SRDs.
Your Catalog in BMC Digital Workplace is preconfigured with the following sections:
|Section||Type of content|
|Most Common IT Services||SRDs in BMC Service Request Management|
|Common Facilities Services||SRDs in BMC Service Request Management|
In BMC Digital Workplace, a BMC Digital Workplace administrator can view these Catalog sections, group items into Catalog sections that make sense for your organization, and add or remove items from Catalog sections.