Workflow designer elements overview

Events

Start

Indicates the start of a process or subprocess. By default, the Start event is available on the palette when you start drawing a workflow. It is required for any workflow.

If a workflow contains a Sub-process or a Call activity event, the event must start with the Start event.

Designing-a-simple-workflow

End

Indicates the end of a process or a subprocess (Sub-Process or Call Activity). A process can have multiple End events in a process (for example, in a process with gateways, or with error events).

Error Boundary 

Captures errors and exceptions within a process and identifies the path that should be executed after a business error or exception is captured. 

Handling-errors-in-processes

Error End

Indicates that a process or a subprocess represented by Sub-Process or Call Activity event ends up with an error.

Timer

The Timer event can be attached only to the Receive Task.

This event interrupts a wait step represented by the Receive Task, and indicates how to continue a workflow after the wait step times out.

Setting up a timer for a Receive Task

Annotation 

Annotation text

Provides additional information for anyone reading the process diagram.

Annotation example

Activities 

Call activity

Calls for an external workflow. This external workflow is a subprocess (or child process) that can call for one or more other processes, for example, a request approval process.

Calling-external-workflows

Connector

Setting-up-workflow-to-open-a-JIRA-issue-through-a-BMC-Integration-Service-connector

iPaaS Jitterbit

iPaaS Mulesoft

Receive Task

Waiting-for-a-response

Sub-Process

Embedding-sub-process-workflows

Web Request

Gateways

Parallel

Branches the sequence flow to execute multiple activities concurrently.

When a parallel gateway is used as a join gateway to streamline multiple sequence flows into one, the join gateway waits until all the threads are complete before proceeding with the next step in the sequence.

Control-of-workflow-with-gateways

Exclusive

Branches the sequence flow to define the workflow execution paths. For a given instance of a process, only one path can be taken based on the conditions placed on the sequence flows coming out of the gateway.

Approval request 

Create Approval Stub Entry

Although this element is available for selection on the palette, it cannot be used directly. This element is a part of an out-of-the-box Approval Process that can be called (by using the Call Activity element) from a process.

Workflow-to-request-approval

String utils

Index Of

Returns the first index within a search string in a specified text.

Index Of

Last Index Of

Returns the last index within a search string in a specified text.

Last Index Of

Insert

Inserts a string in specified text.

Insert

Substring

Retrieves a string from a specified Json.

Substring

Length

Counts character length of a specified text.

Length

Matches

Counts how many times a string appears in a specified text.

Matches

Json Parser

Retrieves a string from a specified Json.

Json Parser

Replace

 Replaces all occurrences of a string within another string.

Replace

Replace All

Replaces every substring of text that matches a given regular expression with a given replacement.

Replace All

To Lower Case

Converts an input text string to lowercase text.

To Lower Case

To Upper Case

Converts an input text string to uppercase text.

To Upper Case

Epoch To String

Converts the epoch/UNIX timestamp to a formatted date.

Epoch To String

Expressions

Compute Value

Is used to build an expression and use its output in multiple actions.

Compute Value

Digital Workplace Catalog

Build Input Set

Creates custom parameters to send to an activity.

Building-a-custom-input-map-in-a-workflow

Send In App Notification

Designing-a-workflow-to-send-notification

Send Email

Set Service Request Status

Setting-the-service-request-status

Track External Activity

Records that an external activity is ongoing, or checks the status of that activity.

Track External Activity can be used with connectors that have an external activity that can be tracked. You can use it with service connectors such as BMC Helix Platform, Remedy, AWS Marketplace, and AWS Service Catalog.

My Stuff Remove Service

Designing-a-workflow-to-remove-a-service-request-from-the-My-Stuff-page

Create Activity Log For Service Request

Designing-a-workflow-to-create-a-request-activity-log

Update Service Request

Allows you to set the summary of a service request that can override the default summary of the request.

Specify values for the following properties in this element:

• Request Id—ID of the service request that you want to modify.
• Summary—Text that you want to add in the summary. If you keep this property blank, the system ignores the property.

Add External Activity Attachments

When the system calls this action, the specified attachments are sent to a remote connector during the com.bmc.dsm.catalog:addActivityAttachments call.

Important: You cannot send questionnaire attachments to custom process actions. For example, the attachments that you provide through the remote connector framework.

Specify values for the following properties in this element:

• Internal Connection—The connection associated with the external activity.
• External Activity Type—Type of the external activity.
• External Activity ID—The ID of the external activity.
• Author Login ID—The login name of the author of the attachments. For example, a requester.
• Attachment IDs—The IDs of the attachments to add to the external activity as specified by attachment questions in the questionnaire.