This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and patches.

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Related topics

Known and corrected issues

Support information

Digital Workplace Training & Certification Open link


DateSummaryReference
September 5, 2023

Issues that were fixed and issues that remain open

Patch 10 for version 21.3 is available for SaaS and on-premises customers.

Update in patch 10 for version 21.3:

Configure timeout periods for the BMC Helix Platform connector and the REST connector to avoid timeout errors.

21.3 patches
June 15, 2023

Issues that were fixed and issues that remain open

Patch 9 for version 21.3 is available for SaaS subscribers.

21.3 patches
January 23, 2023

Issues that were fixed and issues that remain open

Patch 8 for version 21.3 is available for SaaS subscribers.

21.3 patches
December 20, 2022

Issues that were fixed and issues that remain open

Patch 7 for version 21.3 is available for SaaS subscribers.

21.3 patches
December 1, 2022

Issues that were corrected and issues that remain open

Patch 6 for version 21.3 is available for on-premises customers.

21.3 patches
October 3, 2022

Issues that were corrected and issues that remain open

Updates to Patch 6 for version 21.3 are available for SaaS subscribers.

21.3 patches
September 2, 2022

Issues that were fixed and issues that remain open

Patch 6 for version 21.3 is available for SaaS subscribers.

21.3 patches
August 1, 2022

Issues that were fixed and issues that remain open

Patch 5 for version 21.3 is available for on-premises customers. 

21.3 patches
May 23, 2022

Issues that were fixed and issues that remain open

Patch 5 for version 21.3 is available for SaaS subscribers. 

21.3 patches
March 23, 2022This version includes an update and defect fixes.21.3 patches
February 8, 2022This version includes an update and defect fixes.21.3 patches
January 20, 2022

Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace.

This update includes defect fixes.

See also, Deprecated and discontinued features.

21.3 patches
January 5, 2022

Patch 2 for version 21.3 is available for on-premises customers. This update includes defect fixes.

21.3 patches
November 19, 2021This update includes defect fixes.21.3 patches

October 4, 2021

The 21.3 release provides enhancements in the following areas:

  • Create visually appealing functional workplace for each line of business

  • Display work order, change request, and case details to end users

  • Turn off notifications for approved or rejected requests

  • Additional control over service health configuration

  • Select the source of the end user's profile image

.21.3 enhancements v21.3

Tip

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


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