Deprecated and discontinued features
This topic describes important announcements and changes that occur in the product and might impact future releases of the product. These changes can affect the way in which you configure or run the installed version of BMC Helix Digital Workplace.
In-app self-help
The self-help menu is no longer available. You can continue to find answers to your questions in the online documentation or in our
YouTube playlist
.
Limited support for BMC Service Request Management
For a more robust user experience and business value, we recommend that all customers use BMC Helix Digital Workplace Catalog to create and manage service request catalog items for their end users.
Customers on version 21.3.01 or earlier
We will continue to maintain the current BMC Service Request Management capabilities and deliver minor updates to the solution, as needed, for the existing customer base and for those who migrate from on-premises to SaaS. However, no major design changes or major innovations are planned for BMC Service Request Management.
Work Order management continues to be delivered with
BMC Helix ITSM
.
SaaS customers on version 21.3.02 or later
For new SaaS customers, starting with version 21.3.02 of BMC Helix Digital Workplace, BMC Service Request Management is no longer available in new deployments of BMC Helix Digital Workplace.
On-premises customers on version 21.3.02 or later
BMC recommends that all customers use BMC Helix Digital Workplace Catalog to create and manage service request catalog items for their end users. We will continue to maintain the current BMC Service Request Management capabilities and deliver minor updates to the solution, as needed, for the existing customer base and for those who migrate from on-premises to SaaS. However, no major design changes or major innovations are planned for BMC Service Request Management.
Work Order management continues to be delivered with
BMC Helix ITSM
.
Availability of BMC Service Request Management
Review the availability of BMC Service Request Management in the following table:
Deployment type | Availability of BMC Service Request Management | ||
|---|---|---|---|
| New deployment | Upgrade | Migration to SaaS | |
| SaaS |
|  | - |
| On-premises | | | |
Discontinued features and components
Discontinued features are no longer available in the product or service.
| Features | Announcements and recommendations |
|---|---|
| Mixpanel Analytics | Support for Mixpanel Analytics is discontinued from September 30, 2023. Mixpanel Analytics is turned off for existing customers if it was previously enabled. Mixpanel Analytics enabled BMC support to track end users' activity in BMC Helix Digital Workplace. The data was used to get web statistics and optimize the functionality and performance of the website. It was used to get insights on search behavior to help with the personalization of BMC Helix Digital Workplace and market research. |
| Basic authentication for Microsoft Exchange | Starting October 1, 2022, Microsoft deprecated basic authentication for Microsoft Exchange. Customers need to migrate to OAuth2 authentication. To enable OAuth2 authentication for the Microsoft Exchange pluggable provider in BMC Helix Digital Workplace, in the provider settings, select the Enable OAuth2 check box, and enter the Client ID, Client Secret, Exchange Tenant ID, and URL. For detailed instructions, see List of providers. |
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