Onboarding and implementing
BMC Helix Digital Workplace is a self-service application for business users to connect with IT, HR, and other lines of business staff anywhere, anytime, and on any device.
In BMC Helix Digital Workplace, administrators can configure and enable several functionalities for the end users of the BMC Helix Digital Workplace client application.
In BMC Helix Digital Workplace Catalog, administrators can manage and populate service catalog for end users.
BMC Helix Digital Workplace as a SaaS service
BMC Helix Digital Workplace is available as a subscription-based service that you can purchase with a BMC Helix ITSM subscription. After you subscribe to the service, BMC activates your system. For more information about your product activation, see
BMC Helix Digital Workplace Basic service
or
BMC Helix Digital Workplace Advanced service
in the BMC Helix Subscriber documentation.
BMC Helix Digital Workplace as an on-premises container deployment
BMC has consolidated Service Management applications, including BMC Helix Digital Workplace, into a single environment known as BMC Helix Innovation Suite.
BMC Helix Innovation Suite combines capabilities of AR System and BMC Helix Innovation Studio. This consolidation enables you to simplify your deployment architecture significantly and reduce operational costs considerably.
Onboarding and implementing BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog
| Task | Action | Reference |
|---|---|---|
| (On-premises deployment only) System administrator - Set up system requirements and perform deployment | ||
| 1 | Make sure that your system meets the hardware and software requirements. |
System requirements
|
| 2 | Prepare your system for installation. |
Preparing for installation
|
| 3 | Download the artifacts required to perform the installation from the BMC Electronic Product Distribution (EPD) site. |
Downloading the installation files
|
| 4 | Run the HELIX_ONPREM_DEPLOYMENT pipeline. |
Performing the installation
Important: The HELIX_ONPREM_DEPLOYMENT is an uber pipeline, which includes other pipelines such as HELIX_PLATFORM_DEPLOY and HELIX_SMARTAPS_DEPLOY. If you want to enable BMC Helix Digital Workplace email notifications, in the HELIX_SMARTAPPS_DEPLOY, enable deploy the dwp-tomcat-deployment-master and dwp-tomcat-deployment-slave pods and specify the SMTP parameters. |
| 5 | Load Foundation data in Action Request System |
Setting up and modifying Foundation data by using Application Administration Console
|
| 6 | (If you want to enable the AR System email notifications) Perform postinstallation configurations. |
Performing the postinstallation configurations
|
(On-premises upgrade only) Controlled distribution for on-premises upgrades | ||
| 7 | (Optional) Upgrade to version 21.05.02 or 21.3 Based on the changes related to on-premises container deployment and convergence of Service Management applications in a single environment known as BMC Helix Innovation Suite, the on-premises upgrade approach is significantly different from past BMC Helix ITSM upgrades. Upgrading to version 21.05.02 or 21.3 requires a staged upgrade approach that utilizes a parallel system environment and BMC Helix Data Manager. To effectively plan and schedule your upgrade, BMC requests that you utilize the BMC Assisted MIGration Offering (AMIGO) program. You can open an AMIGO case by calling Customer Support @ 1-800-527-1813, or
clicking this link
BMC Helix Data Manager requires a password to download, which will be provided to customers and partners participating in the AMIGO program. |
Staged upgrade process
|
| 8 | After migrating data from an earlier version, perform basic checks on the target environment and correct any issues found. |
Running the postmigration utility
|
Administrator - Integrate with other BMC applications | ||
9 | Integrate with other BMC applications. | |
Administrator - Configure BMC Helix Digital Workplace Catalog, BMC Helix Digital Workplace, and the external portal | ||
10 | Administer BMC Helix Digital Workplace Catalog by creating or importing services | |
11 | Integrate BMC Helix Digital Workplace with other BMC applications | |
12 | Administer BMC Helix Digital Workplace | |
13 | Create an external portal as a subtenant of your regular BMC Helix Digital Workplace application. | |
After you set up your system, you can configure and enable capabilities for your end users, rebrand BMC Helix Digital Workplace, and perform other configurations.
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