Managing asset types

To add an action to the Asset Actions Library

Actions are associated with asset types and appear as buttons in the asset's profile based on the associated asset type.

The following video (4:44) describes how you can create asset types and actions.

1. In the BMC Helix Digital Workplace Admin console, click Location Management.
2. Click Actions Library.
3. Click Add.

4. From the Type list, select one of the following types:
   

   Type	Description
   Client-side URL	The user’s device executes the URL.
   Server-side URL	The server executes the URL and returns a response to the user’s device. You can place files in the DigitalWorkplaceHome\DWP\IPA\download directory or a subdirectory. The URL to the file uses the syntax http://digitalworkplaceserver.mycompany.com/download/filename.extension. The file and subdirectory names must not include spaces. Use underscores or hyphens to replace spaces as shown in the following (non-working) links: http://digital-workplace-nyc.calbro.com/download/downloads.pdf http://digital_workplace_nyc.calbro.com/download/hr/2015_holidays.pdf
   Default request	The service request definition (SRD) assigned as the Default Service Request. For more information, see Setting-up-service-requests-through-BMC-Service-Request-Management.
   SRM Request	Select a request that you want to open for the user when the action is executed. For more information, see Setting-up-service-requests-through-BMC-Service-Request-Management.
   Provider	If the Incident Management provider is configured, the My-IT_Action form is updated each time a user runs an action. If you would like to implement this legacy functionality, contact BMC Professional Services.
   Catalog Request	Select a Catalog request that you want to open for the user when the action is executed. For more information, see Building-enhanced-service-catalogs.

5. Complete the other fields that change depending on the type you selected in step 4.
   To specify the action for specific assets only, enter a tag in the Tag field. If the action has a tag (such as a model number), then only assets with the same tag have the action.

6. Click Create Action.

To localize actions, see Localizing-titles-and-messages.

To add a new asset type

1. In BMC Helix Digital Workplace, click Location Management.
2. Click Types Library.
3. Click Add.

4. Complete the fields.

   Field	Description
   Select locale	Locale for the asset type. Note: Before entering the name and status labels for any locale, enter them for the (default) option. This default text is shown on the user’s device in either of the following situations: No name and status labels are defined for the locale specified on the user’s device No specific locale is selected on the user’s device
   Name	Name of the asset type.
   Good status label	Text that indicates that the asset is ready to be used (for example, Working for a printer or Available for a conference room).
   Bad status label	Text that indicates that the asset is not ready to be used (for example, Closed for a cafeteria or Occupied for a workplace).
   Allows reservations	If selected, enables users to reserve. For more information, see Enabling-room-reservations.
   Allows check-in	If selected, enables users to check assets in and out. Users will see a Check-in or Check-out button on an asset's profile on the end user console. When users check assets in or out, a post is created in the timeline.
   Users can update status	If selected, enables users to update the status for this asset type. This option is available only when Crowd Sourced Assets is enabled in the Configuration tab.
   Users can create	If selected, enables users to create assets for this type. This option is available only when User-Created Assets is enabled in the Configuration tab.
   Icon	All assets of this type use the selected icon. See the Asset type icons table below.
   Available Actions and Selected Actions	To associate an asset type with one or more actions, add actions. Unless tags are used to specify assets, assets of the associated type have the selected actions. You can add tags to a specific action. See step 5 in To add an action to the Asset Actions Library.

5. Click Create Type.

   Important

   Before entering the name and status labels for any locale, enter them for the (default) option. This default text is shown on the user’s device if no name and status labels are defined for the locale specified on the user’s device or if no specific locale is selected on the user’s device.

To modify an asset type

1. In BMC Helix Digital Workplace, click Location Management.
2. Click Types Library.
3. Select the asset from the table.
4. Edit the field, if required.
   You might want to add an action to an existing asset type.
5. Click Save.

To remove an asset type

1. In BMC Helix Digital Workplace, click Location Management.
2. Click Types Library.
3. Select the asset from the table.
4. Click Remove.

Asset type icons

Required licensing

BMC Helix Digital Workplace Advanced customers are entitled to this feature.

Where to go from here

Managing-assets-on-floor-maps