This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.

To view an earlier version, select the version from the Product version menu.

Managing an end user's profile data

As an administrator, you can select the source of the end-user job title: BMC Helix Digital Workplace or BMC Helix ITSM. As a result, if a job title is changed in BMC Helix ITSM, end users will see the updated one in the BMC Helix Digital Workplace. The administrator can enable end users to change their job title. 

As an administrator, you can also select the source of the end-user profile image: BMC Helix Digital Workplace, BMC Helix ITSM, or BMC Helix ITSM: Smart IT. If the administrator selects to retrieve a BMC Helix ITSM or BMC Helix ITSM: Smart IT, end users cannot change their profile image.

End users can update their job title and profile image in the BMC Helix Digital Workplace preferences; see Configuration options for the end-user console.

For more information about adding end-user job titles and profile images in BMC Helix ITSM, see  Adding people without using templates Open link .

For more information about adding end-user profile images in BMC Helix ITSM: Smart IT, see People profiles in Smart IT Open link .

To set the BMC Helix ITSM end-user job title as a job title in BMC Helix Digital Workplace

Important

By default, the job title is displayed as specified by the end user in the BMC Helix Digital Workplace preferences.

  1. In the BMC Helix Digital Workplace Admin console, go to Configuration > Application Features.
  2. Select the Use ITSM foundation user job title check box.

    The feature is enabled.

  3.  (Optional) Select the User profile data editing (work details) check box to enable end users to edit their job title. 
    If the Use ITSM foundation user job title feature is turned on, the job title in BMC Helix Digital Workplace will change as soon as the administrator updates the job title in BMC Helix ITSM.

Scenarios of enabling end users to update the job title

The following table describes what results the BMC Helix Digital Workplace administrator receives by enabling and disabling end users to change the job title in the BMC Helix Digital Workplace Admin console:

Use ITSM foundation user job titleUser profile data editing (work details)Results



ENABLED





ENABLED



  • End users can see their job titles from BMC Helix ITSM in their BMC Helix Digital Workplace user profiles.
  • End users can edit their job titles in BMC Helix Digital Workplace.
  • The job titles that are edited in BMC Helix Digital Workplace are automatically saved to BMC Helix ITSM user profiles.


ENABLED


DISABLED

  • End users can see their job titles from BMC Helix ITSM in their BMC Helix Digital Workplace user profiles.
  • End users cannot edit their job titles in BMC Helix Digital Workplace.



DISABLED



ENABLED

  • End users can see their job titles from BMC Helix Digital Workplace.
  • End users can edit their job titles in BMC Helix Digital Workplace.
  • The job titles that are edited in BMC Helix Digital Workplace are not saved to BMC Helix ITSM user profiles.


DISABLED


DISABLED

  • End users can see their job titles from BMC Helix Digital Workplace.
  • End users cannot edit their job titles in BMC Helix Digital Workplace.

DWP_jobtitle_update

To set the BMC Helix ITSM or BMC Helix ITSM: Smart IT end-user profile image as a profile image in BMC Helix Digital Workplace

Important

  • By default, the profile image is displayed as specified by the end user in the BMC Helix Digital Workplace preferences.
  • BMC Helix ITSM uses the same profile image as BMC Helix Business Workflows.
  1. In the BMC Helix Digital Workplace Admin console, go to Configuration > Application Features.
  2. In the Providers section, click User details pluggable provider.

  3. (To set a BMC Helix ITSM profile image) In the Use ITSM foundation user profile image ID field, specify 1000003962.

  4. (To set a BMC Helix ITSM: Smart IT profile image) In the Use ITSM foundation user profile image ID field, specify 1000005699.

  5. Click Update settings.

  6. Reload providers by clicking the  icon.

  7. Select the Use ITSM foundation user profile image check box.

    The feature is enabled.


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Comments

  1. Mir Ahsan

    Can Admin's only set end users as VIP end users with the VIP label on their user profiles?

    May 24, 2024 03:41
    1. Sucheta Godbole

      Thank you, Mir Ahsan , for your comment! Please allow us some time to address your query, and we will get back to you.

      Jun 11, 2024 02:01
      1. Sucheta Godbole

        Administrators can configure the VIP field from BMC Helix ITSM. For more information, see https://docs.bmc.com/docs/ars213/creating-or-modifying-people-data-1027565729.html However, the BMC Helix Digital Workplace console does not display a VIP label on the user's profile.

        Jun 18, 2024 04:15