This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.

To view an earlier version, select the version from the Product version menu.

Enabling approvals

As a BMC Helix Digital Workplace administrator, you can enable people to approve the specified types of requests in BMC Helix Digital Workplace.

If you do not enable approvals in the BMC Helix Digital Workplace, the approvals can still be done through Approval Central; some approvals can also be done through SmartIT.

To configure BMC Service Request Management approvals

The following videos demonstrate how to configure BMC Service Request Management approvals and how to view the approval requests in BMC Helix Digital Workplace.

Important

Although these videos show an older version of BMC Helix Digital Workplace, the concept and procedure to configure approvals remains the same.


Part 1: The following video (4:55) shows how to configure the Manager and Person types of approvals.



 https://youtu.be/dw-J9aiZlTU

Part 2: The following video (3:41) shows how to configure the Group and Custom types of approvals.



 
https://youtu.be/m9hphiji4zQ

To enable approvals for service requests approvals

  1. In the BMC Helix Digital Workplace Admin console, select Configuration > Approvals.
  2. In the Approval types section, select the approvals for which you want to enable approval requests.

  3. Click Save.

Additional options that you can enable or disable

After you enable approvals in BMC Helix Digital Workplace, you can perform one or more of the following tasks to configure them:

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