This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.

To view an earlier version, select the version from the Product version menu.

Catalog sources and data flow

End users and managers use the BMC Helix Digital Workplace end user console to make and approve requests. How you source the services in the Catalog determines how the requests are fulfilled.How you source the services also determines how the data flows through the client request, the service catalog, the connectors, and the applications that fulfill the request. The following sections in this topic illustrate the data flow based on the source of your service catalog.

Related topics

Important

Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace. For new SaaS deployments, BMC Service Request Management is no longer available as the source of your service catalog.

For more information, see Deprecated and discontinued features.

BMC Service Request Management as a Catalog source in BMC Helix Digital Workplace

You can use BMC Service Request Management to build your Catalog in BMC Helix Digital Workplace. In this use case, services created in BMC Service Request Management determine the services available in the catalog. The services also determine how the requests are fulfilled, which can be from incident requests, change requests, and work orders in BMC Helix ITSM. The following diagram illustrates the catalog sources and data flow for this use case:

srm-catalog

Catalog built in BMC Helix Digital Workplace Catalog

You can build your Catalog directly in BMC Helix Digital Workplace Catalog. In this use case, you specify and configure connectors in the workflow of a service to determine how that service is fulfilled. The following diagram illustrates the catalog sources and data flow with a few example connectors:

dwp-catalog-source

Catalog built in BMC Service Request Management and imported into BMC Helix Digital Workplace Catalog

If you create services in BMC Service Request Management, you can import them into BMC Helix Digital Workplace Catalog. Your Catalog can also include services that you build directly in BMC Helix Digital Workplace Catalog. The following diagram illustrates the catalog sources and data flow for this use case:

srm-import-to-dwp-catalog

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