Setting up surveys
BMC Helix Digital Workplace lets you create satisfaction surveys for your end users so that they can provide feedback on the completed requests. The surveys help you gain insights into customer satisfaction levels, performance of various departments, and actions that you can take to improve customer service and satisfaction.
Refer the following topics to learn more about creating the surveys for different services:
| Action | Reference |
|---|---|
| Create a survey for end users to provide feedback on the completed HR and IT requests. | Setting up satisfaction surveys for HR and IT requests |
Create a survey for end users to provide feedback on the completed enhanced services created using BMC Helix Digital Workplace Catalog. | Setting up satisfaction surveys for enhanced services |
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Comments
Please can you add guidance to the 'Action' column to explain the different between 'Enhanced' and regular services?
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