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Associating service actions with services

BMC Helix Digital Workplace Catalog administrators or internal service suppliers create service actions to associate them with services belonging to the enhanced catalog.

Service actions are lite services that supplement existing services. They provide an easy way for end users to interact with their completed services. Service actions are available for end users on their My Stuff page in BMC Helix Digital Workplace when a service that is associated with this action is requested and completed. By using service actions, end users can request procedures that are not available as separate services in the catalog. For example, if end users need computer upgrade, they can request this procedure as an action of previously completed Order Computer request.

BMC Helix Digital Workplace Catalog administrators can associate a single service action with one or more services. 


Related topic

Adding-and-updating-services

Managing-service-actions

Setting-up-the-My-Stuff-page

Before you begin

You must create service actions before you can associate them with a service. For more details about creating service actions, see Managing-service-actions. 

To associate a service with service actions

  1. In BMC Helix Digital Workplace Catalog, go to Services > Services, and open a service for editing.
  2. From the Service Options pane, click the Edit link next to Actions.
  3. Click Add Actions, and select one or more actions from the Actions Library list.
  4. Click Save.

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC-Helix-Virtual-Agent-Basic-service are entitled to this feature.

Where to go from here

Setting-service-level-agreements

 

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