Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Setting up VM requests through BMC Cloud Lifecycle Management

Using the BMC Helix Digital Workplace with BMC Cloud Lifecycle Management integration, users can view and request available virtual machine (VM) offerings as part of BMC Helix Digital Workplace Catalog. The administrator creates sections and then adds BMC Cloud Lifecycle Management offerings to the section. The provisioned services are visible to end users on the My Stuff tab. If a user clicks a service, a BMC Cloud Lifecycle Management window opens where the user can manage the service. Pending, Failed, and other status messages appear in the user's BMC Helix Digital Workplace timeline.


This integration is available for the BMC Helix Digital Workplace end user console only and for on-premises BMC Helix Digital Workplace installations.
Related topics

Setting up sections in the Catalog

From the BMC Cloud Lifecycle Management documentation:

  • Tenants Open link
  • Updating an existing user account with cloud administrator permissions Open link


BMC Cloud Lifecycle Management 4.5 and BMC MyIT 2.5 introduced this integration. The following versions have been tested as compatible:

BMC Cloud Lifecycle Management version

BMC Helix Digital Workplace/MyIT version

BMC Cloud Lifecycle Management 4.7

BMC Helix Digital Workplace 20.02.01

BMC Cloud Lifecycle Management

BMC Helix Digital Workplace 20.02

BMC Cloud Lifecycle Management 4.6.07
  • BMC Helix Digital Workplace 19.11
  • BMC Helix Digital Workplace 19.08
  • BMC Helix Digital Workplace 19.05
  • BMC Helix Digital Workplace 19.02
  • BMC Helix Digital Workplace 18.11
BMC Cloud Lifecycle Management 4.6.06
  • BMC Helix Digital Workplace 18.08
  • BMC Helix Digital Workplace 18.05
  • BMC Helix Digital Workplace 18.02
BMC Cloud Lifecycle Management 4.6.05
  • BMC Helix Digital Workplace 3.5
  • BMC Helix Digital Workplace 3.4
BMC Cloud Lifecycle Management 4.6
  • BMC Helix Digital Workplace 3.3.02
  • BMC MyIT 3.3
  • BMC MyIT 3.2
  • BMC MyIT 3.1
  • BMC MyIT 2.6
  • BMC MyIT 3.0.01
BMC Cloud Lifecycle Management 4.5BMC MyIT 2.5

Before you begin

Install BMC Cloud Lifecycle Management, as described in Installing Open link  in the BMC Cloud Lifecycle Management documentation.


  • If you change the superuser password in BMC Cloud Lifecycle Management, you must also update the password in the BMC Helix Digital Workplace configuration. For more information, see To configure the integration with BMC Cloud Lifecycle Management below.
  • If BMC Cloud Lifecycle Management uses SSL, you must copy the root certificate for the self-signed or third-party certificate to the BMC Helix Digital Workplace system, and import it to the cacerts SSL file in the Java used by BMC Helix Digital Workplace.
  • To view the BMC Cloud Lifecycle Management offerings in BMC Helix Digital Workplace, the BMC Helix Digital Workplace administrator must also have the entitlements and permissions configured in BMC Cloud Lifecycle Management.
  • If you want users to be able to access BMC Cloud Management Lifecycle from BMC Helix Digital Workplace, those users must have the same user names on the Action Request System (AR System) for BMC Helix Digital Workplace and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in BMC Helix Digital Workplace.
  • You can configure BMC Distributed Server Option (DSO) workflows to synchronize the users that are created in BMC Helix Digital Workplace with users in BMC Cloud Lifecycle Management. You can also configure DSO workflows with an escalation so that all the existing users are transferred to BMC Cloud Lifecycle Management first. For more information, see Integrating with Corporate ITSM for Foundation data Open link and Tenants Open link in the BMC Cloud Lifecycle Management documentation.
  • If you use DSO to move users, manage the users from the BMC Helix Digital Workplace AR System server. Otherwise, you run the risk of overwriting BMC Cloud Lifecycle Management user permissions when DSO migrates users from BMC Helix Digital Workplace to BMC Cloud Lifecycle Management. On the BMC Helix Digital Workplace AR System server, create BMC Cloud Lifecycle Management groups and roles. That way, you can assign BMC Helix Digital Workplace users the appropriate BMC Cloud Lifecycle Management group permissions, and then transfer the users to BMC Cloud Lifecycle Management with appropriate groups in place.

For more information, see the following topics in the BMC Cloud Lifecycle Management documentation:

  • Managing entitlement packages Open link
  • Updating an existing user account with cloud administrator permissions Open link

To configure the integration with BMC Cloud Lifecycle Management

  1. Select Configuration on the BMC Helix Digital Workplace Admin console.

    The Configuration page displays the Application Features tab.

  2. From the Providers table (at the bottom of the window), select the CLM cloud services pluggable provider check box.
  3. Click in the CLM cloud services pluggable provider row, and scroll down to view the fields: 
  4. Complete the following fields:
    •—The URL to the BMC Cloud Lifecycle Management server.
    • super_user.key—The superuser password to access BMC Cloud Lifecycle Management.
    •—Select this check box if you want to disable searches in the BMC Cloud Lifecycle Management catalog.
    • clm.connect.timeout—Specify the connection timeout in seconds with the BMC Cloud Lifecycle Management server. 

  5. Click Update Settings


    The Update Settings option is available only when the is disabled.

  6. On the same Configuration page, click CLM under Configuration in the left column.
  7. Specify the CLM Portal URL field, and click Save.

The following video gives an overview of integrating with BMC Cloud Lifecycle Management.


The following video shows an older version of BMC Helix Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

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