Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Roles and permissions

This section describes administrator and end-user permissions for BMC Helix Digital Workplace. 

Administration permissions specific to BMC Helix Digital Workplace

To access the BMC Helix Digital Workplace Admin console, administrators require MyIT Admin permission. For more information, see Setting up administrator authentication.

You can restrict administrators to specific areas of the Admin console, as described in Assigning administrator permissions.


Related topics

Setting up user accounts and granting access to BMC Helix Digital Workplace Catalog

Configuring people information Open link in the BMC Helix ITSM documentation

Reviewing active users

Permissions for BMC Helix Digital Workplace end users

To access BMC Helix Digital Workplace, end users require a login ID and password in BMC Helix ITSM, BMC HR Case Management, or both.

The following table indicates permissions needed to access areas of the application or types of items in the Catalog.

Item or areaPermissionApplication controlling permissionAdditional information
Approvals

Business Manager—To be able to approve service requests and see additional details about those requests.

To be assigned as an approver in Smart IT, the following functional roles are required:

  • Infrastructure Change Approver—To be selected as an approver for change requests.
  • Knowledge Management Approver—To be selected as an approver for knowledge articles.
  • Release Approver—To be selected as an approver for releases.
  • Request Approver—To be selected as a Support approver for requests.
  • SRD Approver—To be selected to approve service request definitions (SRDs) for publication.

BMC Helix ITSM

Service Request Management user roles Open link in the BMC Helix ITSM documentation.

Functional roles and extended application access Open link in the BMC Helix ITSM documentation.



No permissions required to approve HR requests.BMC HR Case ManagementNo additional information.
Knowledge articles

No permissions required.

BMC Helix ITSM

(BMC Helix ITSM: Knowledge Management)

Visibility groups restrict which specific knowledge articles are available. To make knowledge articles visible to end users, set Publish to External Audiences to Yes and Status to Published.
No permissions required.BMC HR Case ManagementNo additional information.
Service Requests

No permissions required.

BMC Helix ITSM

(BMC Service Request Management)

Entitlements restrict which specific service requests are available.
No permissions required.

BMC Helix Digital Workplace Catalog

Entitlements restrict which specific service requests are available.

Items in BMC Helix Digital Workplace Catalog

No permissions required.

BMC Helix Digital Workplace Catalog

Entitlements restrict which specific BMC Helix Digital Workplace Catalog items are available.

Virtual Machines

No permissions required

BMC Cloud Lifecycle Management
HR solutionsCase Viewer.BMC HR Case Management

Roles and permissions Open link in the BMC HR Case Management documentation.

AppointmentsNo permissions required.

BMC Helix Digital Workplace

No additional information.
ReservationsNo permissions required.

BMC Helix Digital Workplace

No additional information.
ServicesNo permissions required.

BMC Helix Digital Workplace

No additional information.
LocationsNo permissions required.

BMC Helix Digital Workplace

No additional information.
AssetsNo permissions required.

BMC Helix Digital Workplace

No additional information.
Chat

No permissions required.

BMC Virtual Chat

Automatic validation of self-service users must be configured, as described in

Validating people information Open link in the BMC Virtual Chat documentation.

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