Localizing titles and messages
You can localize titles and messages in BMC Helix Digital Workplace, as described in this topic.
Before you begin
Review the languages and locales supported in BMC Helix Digital Workplace. See, Supported languages and locales.
To localize titles and messages
Follow this procedure for each area that you are localizing.
- From the BMC Helix Digital Workplace Admin console, go to a localizable area.
Select a locale for which you are providing the localized text, as in the following example screen.
For every title and message that you are localizing, first modify the text for the default locale. If you are modifying existing text provided by BMC, you must also modify the text for all locales that your users might use. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale selected.
For example, a localizable area includes text provided by BMC for all locales; users with a specified English locale see the text in English, however, users with a specified Hindi locale, see the default text, because Hindi is not a supported language. Asset actions do not include text provided by BMC, so you might choose to enter terms for the default locale only.
- Enter the localized text into the localizable fields.
- Repeat steps 2 and 3 for each language to which you want to localize.
- Click Save.
Localizable areas and fields
Custom Message field for both the General Help Properties and Account Problems Properties areas.
For General Help, the text is shown in the when the user taps Not finding what you need at the bottom of the Assistance screen, and then taps IT Contact Information.
For Account Problems, the text is shown when a user taps the Account Problems button on the logon screen.
Description Instructions provide the instructions that tell users what to enter when creating an appointment.
For information about changing the labels of the localizable fields, see Configuring the labels used in BMC Helix Digital Workplace.
The My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from BMC Helix Digital Workplace Catalog.
The Placeholder field is what end users see in the Global search panel of BMC Helix Digital Workplace. Catalog items and Knowledge articles are filter names. For more information, see Configuring the labels used in BMC Helix Digital Workplace.
Name, Type, URL, and Tag fields
For more information about actions and these fields, see.
On the Location Management tab, click Assets > Types Library.
For information about services and service types, see Setting up service health items.
Sections in the Catalog
For more information, see Setting up sections in the Catalog.