Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Enhanced service catalog process overview

This topic describes how service catalog items (services and bundles) are shared from BMC Helix Digital Workplace Catalog to BMC Helix Digital Workplace. 

Services in BMC Helix Digital Workplace Catalog can be created in one of the following ways:

Before service catalog items are available to end users in BMC Helix Digital Workplace, the following conditions must be met:

The following diagram shows how enhanced service catalog in BMC Helix Digital Workplace is updated with the catalog service items from BMC Helix Digital Workplace Catalog:

Catalog sync

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.

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