Embedding custom pages from BMC Helix Platform

As the BMC Helix Digital Workplace administrator, you can enable the Application feature in BMC Helix Digital Workplace to configure and add custom pages from BMC Helix Platform to BMC Helix Digital Workplace.

This feature allows your end users to view the required pages in their BMC Helix Digital Workplace application. For example, if you create a corresponding configuration, managers who work with both applications, can track the BMC Helix Platform requests from their teams in the BMC Helix Digital Workplace end user console.

If you have BMC Helix Single Sign-On configured, end users are not prompted to log in to BMC Helix Platform when they access it from BMC Helix Digital Workplace.

The following illustration shows a high-level overview of the end-to-end process of embedding custom pages from the BMC Helix Platform application to the BMC Helix Digital Workplace application:

To learn more about the workflow on the BMC Helix Platform side, see Embedding BMC Helix Platform views in external applications .

To enable the BMC Helix Platform feature 

1. Go to the BMC Helix Digital Workplace Admin console, and select Configuration > Application Features.

2. Select the BMC Helix Platform check box.

   Important

   You cannot use a BMC Helix Platform custom page as a landing page.

   After the check box is selected, the BMC Helix Platform feature is enabled. You can configure and add BMC Helix Platform pages and external pages.

To configure a BMC Helix Platform page or external page to be displayed in BMC Helix Digital Workplace

1. In the BMC Helix Digital Workplace Admin console, select Configuration > Application Features.

2. Select the BMC Helix Platform check box.

3. If you have BMC Helix Single Sign-On integrated with the BMC Helix Platform, perform the following actions.

   • In the Connection settings section, provide the BMC Helix Single Sign-On URL and upload your BMC Helix Single Sign-On preauthentication certificate. 

   • If your BMC Helix Platform application has a multitenant configuration, provide the domain name; otherwise, leave the Domain name field blank.

     

     Important

     Match the following requirements on the BMC Helix Platform and BMC Helix Single Sign-On sides:

     • Add the BMC Helix Digital Workplace server address to BMC Helix Platform Administration. To do so, in BMC Helix Innovation Studio, select Administration > Configure My Server > Helix Platform > Iframe Security.

     • Add the preauthentication certificate with the private key in .pem format to the BMC Helix Single Sign-On Admin Console. To do so, in the BMC Helix Single Sign-On Admin Console, select Realm > Authentication > IdP Signing Certificate.

     • Add the BMC Helix Platform URL to the BMC Helix Single Sign-On Admin Console. To do so, in the BMC Helix Single Sign-On Admin Console, select Realm > General > Application Domain(s).

4. In the Create custom page section, click the Add page tab.
   A new tab for the custom page is created:

   

5. In the URL to BMC Helix Platform field, provide the URL of the page from BMC Helix Platform or the external URL that you want your end users to see in the BMC Helix Digital Workplace end user console. 
   You can add the following query parameters to the URL:

   {loginId}—Passes the Username

   {firstName}—Passes the First Name

   {lastName}—Passes the Surname

   {fullName}—Passes the First Name, the first letter of the Middle Name, and the Surname
   These parameters are read from the CTM:People form. 

   Important

   BMC only supports the behavior of BMC Helix Digital Workplace.

   For example, the BMC Helix Digital Workplace administrator Allen wants the users of company A to check if they are reporters of some Jira task. He adds the {loginId} query parameter to the Jira URL. Helen, an employee at company A, clicks the Jira tab in the user menu and is redirected to Jira. Helen is not prompted to enter her Jira credentials because she is not a reporter of the Jira task.

   
   

6. In the Page Name field, specify a custom title for the page (the length of the page title cannot exceed 35 characters). 
   This title is applicable for the default (English) locale.

7. From the Open In list, select the way in which the BMC Helix Platform page or external page is displayed:

   IFrame in DWP (default)	New tab
   The BMC Helix Platform page or external page opens in the BMC Helix Digital Workplace end user console	The BMC Helix Platform page or external page opens in the new tab

8. (Optional) To create a different page title for a different locale:

   1. Click Select Name locale, and select an appropriate locale. 

   2. In the Page Name field, specify a new value for the selected locale.

   If the BMC Helix Digital Workplace administrator sets different page titles for different locales, the page titles are displayed for end users according to the locale specified in their browser settings. To see the full list of supported locales, go to Supported languages and locales. 
9. Click Save.
   The configured BMC Helix Platform page or external page is added to BMC Helix Digital Workplace. End users can access this page in the BMC Helix Digital Workplace end user console. If the BMC Helix Digital Workplace administrator adds more than one custom page, these pages are placed next to each other.
   You can delete the custom page by clicking the X icon.