Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Creating promotional banners

A BMC Helix Digital Workplace Catalog administrator can create, configure, and expose promotional banners to end users in BMC Helix Digital Workplace. Banner images are displayed on desktop and mobile devices and can be of different sizes. 

The following illustration shows an example of a promotional banner shown in BMC Helix Digital Workplace:

Process overview for adding a promotional banner to the service catalog

Let us understand how to create, configure, and make banners available to end users. The following table lists mandatory tasks to create your minimal banner. These steps enable you to add a minimum viable banner with no customizations.

1Define the type of banner that you want to create.Types of promotional banners

Create the banner image using a template.

Creating banner images using a template

Add and configure the banner in BMC Helix Digital Workplace Catalog.

Adding and configuring banner items


Entitle the banner to end users.

Adding and configuring banner items


Associate the banner with a section in the service catalog.

Creating catalog sections for banners

The following table lists optional tasks to customize your banner. These steps enable you to suit your banner to particular business needs. For example, your company has launched a mandatory compliance training for all employees. It is available only in October, so that you create a banner that advertises the training during October. In the banner schedule, you can set the deactivation date to November 1. 


Configure the banner life term in BMC Helix Digital Workplace.

Managing banner items
Archive the banner for the later usage.Managing banner items
Define when to show or hide banners, based on the device operating system.Adding and configuring banner items
Specify the action to be done when the user clicks a banner image.Adding and configuring banner items
Add localized versions of promotional banners for end users in different locales. Localizing catalog items

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.

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