Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Building enhanced service catalogs

Catalog administrators, internal service supplier administrators, and internal service suppliers populate the enhanced service catalog available in BMC Helix Digital Workplace with the catalog items that originate from BMC Helix Digital Workplace Catalog:

  • Services (standalone services)
  • Bundles (sets of services combined into one)

To get started with defining services, you can create service catalog items on the Service Management page in BMC Helix Digital Workplace Catalog as shown in the following image:

Before you begin

As a BMC Helix Digital Workplace administrator, enable the enhanced catalog. For information about how to enable the enhanced catalog, see  Enabling and configuring the enhanced catalog for BMC Helix Digital Workplace.

To share a catalog item from BMC Helix Digital Workplace Catalog  to BMC Helix Digital Workplace

  1. In BMC Helix Digital Workplace Catalog, create and configure one or more of the following catalog items:
  2. Approve and publish the catalog item (see  Approving and publishing services )
  3. Entitle the catalog item to service users (see  Entitling end users to services, bundles, and banners )

When you fully define and publish the enhanced catalog items, they become available to entitled users on their Catalog tab in the BMC Helix Digital Workplace end user console, as shown in the following image:

The enhanced catalog items look differently from other services on the Catalog tab. The enhanced catalog items have the following specific attributes:

  • Custom icon 
  • Rating—a zero-to-five-star value 
  • Label or price 
  • (Optional) Video link
  • (Optional) SLA—the service provisioning time

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC Helix Virtual Agent Basic service are entitled to this feature.

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