This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

Using Google Analytics and Mixpanel Analytics to collect and analyze usage data

You can use Google Analytics and Mixpanel Analytics to collect and analyze usage data. Google Analytics enables BMC customers to track their activity in BMC Digital Workplace without sharing it with third parties. Mixpanel Analytics enables BMC support to track end users' activity in BMC Digital Workplace. The following data is currently available for analytics:

  • Technology data such as browser, operating system, and devices used.
  • User-specific data such as location, traffic by time of day, source of traffic, and search keywords.

Before you begin

To enable Google Analytics, you must specify the Tracking ID. For an overview on Google Analytics, and to get a tracking ID, see Get started with Analytics .

To set up data collection by using your Google Analytics account

After you create your Google Analytics account, configure your account by clicking  on the Analytics page.

Tip

BMC recommends using separate Tracking IDs for your test and production environments. This will help segregate the data used for analytics.

To enable Google Analytics

By default, Google Analytics is disabled. To enable Google Analytics in BMC Digital Workplace:

  1. In the BMC Digital Workplace Admin console, click Configuration.
  2. In the left panel, click Analytics.
  3. On the Analytics page, turn on the Google Analytics toggle key.
  4. Specify your Google Analytics Tracking ID.
  5. Click Save.
    To disable Google Analytics, turn off the Google Analytics toggle.

The following screenshot displays the Digital Workplace Analytics page:

To verify Google Analytics data collection

  1. Use two or more accounts and log in to BMC Digital Workplace.
  2. Use the search bar to enter various search terms, and go to various screens in the user interface.

  3. Wait for approximately 30 minutes to allow the analytics data to be populated in your account.

  4. Log in to your Google Analytics account, and view the following information:

    • From the Google Analytics Home page, view the summary of the number of users, log in time, locations, Page visit, and devices.
    • From the left pane, click Behavior > Site Search > Search Terms to view the search terms.


To disable Mixpanel Analytics in BMC Digital Workplace

Important

Only BMC DevOps team can enable Mixpanel Analytics.

  1. In the BMC Digital Workplace Admin console, click Configuration.
  2. In the left panel, click Analytics.
  3. On the Digital Workplace Analytics page, turn off the Help Improve Digital Workplace toggle.
  4. Click Save.

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