This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.

Setting up user accounts and granting access to BMC Digital Workplace Catalog

A system administrator or service catalog administrator can create BMC Digital Workplace Catalog users manually or can configure the process to duplicate users from a Remedy IT Service Management (ITSM) system.

BMC Digital Workplace applications share the same Remedy user database for authenticating user requests with Remedy ITSM and with BMC HR Case Management. However, for users to be able to request services that have been provisioned through BMC Digital Workplace Catalog, a service catalog administrator must act as a tenant administrator to create matching user accounts. For example, Bob Baxter is a BMC Digital Workplace user. Bob wants to request a service that is provisioned through BMC Digital Workplace Catalog and fulfilled through BMC HR Case Management. For Bob's request to be fulfilled, a matching user account for Bob must also exist in the BMC Digital Workplace Catalog user database. If a matching user account for Bob does not exist in the BMC Digital Workplace Catalog user database, Bob will not find this service in BMC Digital Workplace.

Related topics


A user account must share the same password in all systems. For a proof-of-concept environment, an administrator can create duplicate accounts manually and update the passwords for each user so that the passwords match.

To set up user accounts and grant access to BMC Digital Workplace Catalog, refer to the following topics:

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