Downloading the BMC Digital Workplace Catalog upgrade files

You obtain the product upgrade files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license your company purchased.

The topic describes downloading the upgrade files for BMC Digital Workplace Catalog, which provides the enhanced catalog for BMC Digital Workplace.

Related products

BMC Remedy Action Request System 20.02 Open link

BMC Service Request Management Open link

BMC Remedy IT Service Management Suite 20.02 Open link

Remedy Single Sign-On 20.02 Open link

BMC HR Case Management 4.7 Open link

BMC Virtual Chat 9.1 Open link

Before you begin

This topic is part of the Upgrading BMC Digital Workplace Catalog process. The previous step in this process is to prepare a system for a BMC Digital Workplace upgrade.

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following items:

The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace Catalog installer installs the full product
Any hotfixes that are available for known issues

If you sign up for Proactive Notification Open link , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.

Upgrade files

The following table describes the files on the EPD website that you must download. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete or confirm the Export Compliance Form.

EPD link to component	Platform	Description
BMC Digital Workplace Catalog Version 20.02 - Upgrade	Linux	This archive file contains the required files to upgrade BMC Digital Workplace Catalog on a Linux server.
BMC Digital Workplace Advanced Deployment Package Version 20.02 ¹	Linux, Microsoft Windows	This archive file contains the files to integrate a Remedy application, such as BMC Approval Central or Service Request Management, with BMC Digital Workplace Catalog. The archive contains integration scripts for a Windows or Linux server. Download this file to the target Remedy AR System server where approvals will be processed.
BMC Digital Workplace Advanced ITSM Integration Patch Version 20.02 ²	Linux, Microsoft Windows
BETA Remedy-plugin-integration-patch-for-DWP-Catalog Version 20.02.00	Linux, Microsoft Windows	Download this beta file instead of the file above to use an alternate procedure for integrating BMC Digital Workplace Catalog with Remedy applications. For more information, see Integrating Remedy applications with BMC Digital Workplace Catalog using plugins.

¹ Compatible with BMC Remedy IT Service Management version 18.08.01 or later.
You must configure connections for ITSM functionality as described in Integrating Remedy applications with BMC Digital Workplace Catalog.

² Required for BMC Remedy IT Service Management version 18.08 or earlier.
You must configure connections for ITSM functionality as described in Integrating Remedy applications with BMC Digital Workplace Catalog.

To verify the files

Locate the files you downloaded, and verify the SHA256 checksum results before installation.

Tip

You can use any SHA256 checksum tool to verify the checksum results.

File name	SHA256 checksum
digital-workplace-catalog-upgrade20.02.00.tar.gz	`8d45d8be690524c1e58d3f643a4906aa56a4c3d8dfab4b6c2311b1d3b372ad5e`
Remedy-intg-patch-DWPC-20.02.00.zip	`9215fd8db4933e9b3c5c39939cde19ac5003cd0b19686d91c608b2b549625106`
DWPCatalog20.2forITSM1808Patch001_20.2-3.zip	`c55d760eeab42daf2827e8824561c6d3609242e987eec4417e7d6db48161cc51`
Remedy-intg-plugin-DWPC-20.02.00-BETA.zip	`ac22fb108312420398406af46c69835e0185a964b44b327091f84f75bd000550`

Where to go from here

Creating a BMC Digital Workplace Catalog upgrade options file