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Downloading the BMC Digital Workplace Catalog upgrade files

You obtain the product upgrade files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license your company purchased.

The topic describes downloading the upgrade files for BMC Digital Workplace Catalog, which provides the enhanced catalog for BMC Digital Workplace.

Related products

BMC Remedy Action Request System 20.02

BMC Service Request Management

BMC Remedy IT Service Management Suite 20.02

Remedy Single Sign-On 20.02

BMC HR Case Management 4.7

BMC Virtual Chat 9.1

Before you begin

This topic is part of the Upgrading-BMC-Digital-Workplace-Catalog process. The previous step in this process is to prepare a system for a BMC Digital Workplace upgrade.

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following items:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace Catalog installer installs the full product
  • Any hotfixes that are available for known issues

If you sign up for Proactive Notification, you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.

Upgrade files

The following table describes the files on the EPD website that you must download. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete or confirm the Export Compliance Form.

1 Compatible with BMC Remedy IT Service Management version 18.08.01 or later.
You must configure connections for ITSM functionality as described in Integrating-Remedy-applications-with-BMC-Digital-Workplace-Catalog.

2 Required for BMC Remedy IT Service Management version 18.08 or earlier.
You must configure connections for ITSM functionality as described in Integrating-Remedy-applications-with-BMC-Digital-Workplace-Catalog.

To verify the files

Locate the files you downloaded, and verify the SHA256 checksum results before installation.

Tip

You can use any SHA256 checksum tool to verify the checksum results.

File name

SHA256 checksum

digital-workplace-catalog-upgrade20.02.00.tar.gz

8d45d8be690524c1e58d3f643a4906aa56a4c3d8dfab4b6c2311b1d3b372ad5e

Remedy-intg-patch-DWPC-20.02.00.zip

9215fd8db4933e9b3c5c39939cde19ac5003cd0b19686d91c608b2b549625106

DWPCatalog20.2forITSM1808Patch001_20.2-3.zip

c55d760eeab42daf2827e8824561c6d3609242e987eec4417e7d6db48161cc51

Remedy-intg-plugin-DWPC-20.02.00-BETA.zip

ac22fb108312420398406af46c69835e0185a964b44b327091f84f75bd000550

Where to go from here

Creating-a-BMC-Digital-Workplace-Catalog-upgrade-options-file

 

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