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This documentation supports the 20.02 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Downloading the BMC Digital Workplace Catalog installation files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license purchased by your company.

The following topics describe options for downloading the installation files for BMC Digital Workplace Catalog, which provides the enhanced catalog for BMC Digital Workplace.

Related products

BMC Remedy Action Request System 20.02

BMC Service Request Management

BMC Remedy IT Service Management Suite 20.02

Remedy Single Sign-On 20.02

BMC HR Case Management 4.7

BMC Virtual Chat 9.1

Before you begin

This topic is part of the Preparing for installation of BMC Digital Workplace Catalog process. The previous step in this process is to complete the Installation worksheets for BMC Digital Workplace Catalog.

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following items:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace Catalog installer will install the full product.
  • Any hotfixes that are available for known issues.

If you sign up for  Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.  

Installation files

The following table describes the files on the EPD website that contains the installation files for this product. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete or confirm the Export Compliance Form.

Use the following links to download the files for BMC Digital Workplace Catalog 19.08:

EPD link to componentPlatformDescription


BMC Digital Workplace Catalog Version 20.02 - Fresh Installation
Linux

This archive file contains the required files to install BMC Digital Workplace Catalog on a Linux server.

BMC Digital Workplace Advanced Deployment Package Version 20.02 1

Linux, Microsoft Windows

This archive file contains the files to integrate a Remedy application, such as BMC Approval Central or Service Request Management, with BMC Digital Workplace Catalog. The archive contains integration scripts for both a Windows or Linux server.

Download this file to the target Remedy AR System server where approvals will be processed.


BMC Digital Workplace Advanced ITSM Integration Patch Version 20.02 2

Linux, Microsoft Windows

BMC Digital Workplace Catalog DB for Oracle Version 20.02.00

LinuxThe golden database to be restored if you are using Oracle.

BMC Digital Workplace Catalog DB for MS SQL Version 20.02.00

LinuxThe golden database to be restored if you are using Microsoft SQL.

1 Compatible with BMC Remedy IT Service Management version 18.08.01 or later.
You must configure connections for ITSM functionality as described in Integrating Remedy applications with BMC Digital Workplace Catalog.

2 Required for BMC Remedy IT Service Management version 18.08 or earlier.
You must configure connections for ITSM functionality as described in Integrating Remedy applications with BMC Digital Workplace Catalog.

To verify the files

Locate the files you downloaded and verify the SHA256 checksum results before installation.

Tip

You can use any SHA256 checksum tool to verify the checksum results.

File nameSHA256 checksum

digital-workplace-catalog-fresh20.02.00.tar.gz

bb0e741f4837626614a736c0255171ae83391b7950f3668cf7e23fa06574b3d1

Remedy-intg-patch-DWPC-20.02.00.zip

55fb087b40099417698e0a25a7a1667126a99627e6ea29d8e98e7c5e063a95fd

DWPCatalog20.2forITSM1808Patch001_20.2-3.zip

c55d760eeab42daf2827e8824561c6d3609242e987eec4417e7d6db48161cc51

DWPCatalog2002OracleGoldenDB.dmp

67978b057b69a7d0b5085cf2d280037267a29baf1279a64c6aeb02acc3697141

DWPCatalog2002SQLServerGoldenDB.bak

107970cdaf5dc166ab1c42ae5201a0e956705ddfc0ff214ebe0ab2891213edc0

Where to go from here

Setting up the installation environment

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