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Workflow to send an in app-notification

When designing a workflow, you can use the Send In App Notification element to display a notification on the dashboard of a BMC Digital Workplace Catalog administrator.

You can insert the Send In App Notification element anywhere in a workflow, and specify the following input parameters:

  • Receiver—user who receives the notification.

  • Title—summary of the notification.
  • Content—content of the notification. 

The following workflow shows an example of how a Send In App Notification element can be used in a process.

In this process example, hannah_admin is a login ID of the user who receives a notification when an external Remedy system executes the Get Entry by Query action.

The notification sent to hannah_admin includes the following details specified in the  Send In App Notification action:

  • Get Entry By Query title—specified in the Title field
  • The JSON output generated from the Get Entry by Query—specified in the Content field.

For another example of using an in app notification, see Send messages with the output from different events

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  1. Roland Brã¼gger

    Hi, how we can get rid of old in-app notifications in the dashboard of DWP catalog? Thx Roland

    Jul 28, 2019 07:24
    1. Ravee Panjwani

      Thanks for your comment, Roland.

      A functionality that allows you to clear multiple notifications was added in version 18.11. For more information, see Clear multiple notification (18.11 enhancements).


      Jul 31, 2019 05:39
  2. Roland Brã¼gger

    Hi Ravee, thanks for your quick response. In the meantime I cannot delete them - no way? Thanks Roland

    Aug 05, 2019 01:16
    1. Ravee Panjwani

      Thanks again, Roland.

      I'm checking with the R&D team, and will get back to you.


      Aug 07, 2019 07:13
      1. Ravee Panjwani

        Hi again, Roland!

        If you are using an on-premises installation, you can carefully review the contents of the myit_sb_notification table, and consider deleting the entries.

        Hope this helps.


        Aug 13, 2019 02:03