Troubleshooting installation and upgrade issues in BMC Digital Workplace and Smart IT
This topic contains information that can help troubleshoot the issues faced during installation and upgrade of BMC Digital Workplace.
|Installation is completed with warnings or installation fails with errors.|
Check the installer logs for exceptions.
Log file location:
Database exceptions in schema creation and upgrade indicated by the following message:
"Schema creation and population failed"
For fresh install:
Note: If you do not have the BMC Digital Workplace and AR System database backup, contact BMC Support.
|AR definition (DEF) file import failure.|
For fresh install:
Note: If you do not have the BMC Digital Workplace database and AR System database backup, contact BMC Support.
|AR System data import (ARX) failure or warnings|
Check the install and RIK log files located at located at <SmartITInstallDir>/SmartITMyIT/logs/ for debugging the cause of failure. See Contents of the logs for more information.
Note: You can run Data import command line after installation to fix data import warnings. See For previous versions of AR System, look for the corresponding topic in version and .
Apache Tomcat startup warnings and the BMC Digital Workplace applications not getting loaded
|After the installation is complete, stop and restart Apache Tomcat.|
BMC Digital Workplace database and AR System errors during upgrade
If you do not have the BMC Digital Workplace and AR System database backup, contact BMC Support.
|Security-Enhanced Linux (SELinux) is enabled.Installation of the User Experience (UX) patch, as a non-root user on a Linux computer, fails if|
By default, if SELinux enabled, you cannot run any binary from /tmp directory. So, when SELinux is enabled, the installer cannot run the /tmp/Utilities/Rik/driver.exe file, and you get a permission denied error.
Before you install the UX patch, use one of the following workarounds:
For more information, see from the BMC Knowledge Base.
|Upgrade from version 3.3.02 to 3.5 fails with the below error in the logs.|
When the upgrade fails, you should analyze the contents of the logs to check which components failed, and take corrective steps for the identified component.
Use one of the following workarounds, and rerun the upgrade:
For more information, see on BMC Communities.