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Setting up user accounts and granting access to BMC Digital Workplace Catalog

A system administrator or service catalog administrator can create BMC Digital Workplace Catalog users manually or can configure the process to duplicate users from a Remedy IT Service Management (ITSM) system.

BMC Digital Workplace applications share the same Remedy user database for authenticating user requests with Remedy ITSM and with BMC HR Case Management.  However, for users to be able to request services that have been provisioned through BMC Digital Workplace Catalog, a service catalog administrator must act as a tenant administrator to create user accounts to enable the following scenarios in the tenant domain:

Related topics

Configuring-BMC-Remedy-Single-Sign-On-integration-for-BMC-Digital-Workplace-Catalog

Roles-and-permissions

  • Mary Mann is a BMC Digital Workplace user. For Mary to be able to view and request the services that are entitled to her, a matching user account for Mary must also exist in the BMC Digital Workplace Catalog user database.
  • Bob Baxter is a BMC Digital Workplace user. Bob wants to request a service that is provisioned through BMC Digital Workplace Catalog and fulfilled through BMC HR Case Management. For Bob's request to be fulfilled, a matching user account for Bob must also exist in the BMC Digital Workplace Catalog user database. If a matching user account for Bob does not exist in the BMC Digital Workplace Catalog user database, Bob will not find this service in BMC Digital Workplace.

 

Note

A user account must share the exact same password in all systems. For a proof of concept environment, an administrator can create duplicate accounts manually and update the passwords for each user so that the passwords match. In production environments that involve several users, you can simplify this process by implementing BMC Remedy Single Sign-On.

To set up user accounts and grant access to BMC Digital Workplace Catalog, perform the following tasks:

Task

Topic

Learn about user accounts, permissions, license levels, and roles

Create user accounts from the terminal console

Create user accounts from within Remedy Mid Tier

Promote users to administrative roles

Entitle users to view and request catalog items

Copy users from an existing Remedy IT Service Management system

 

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