Setting up a Remedy Mid Tier for system administration of the BMC Digital Workplace Catalog server

BMC Digital Workplace Catalog system administrators and tenant administrators can use the Remedy Mid Tier to perform administrative tasks on the BMC Digital Workplace Catalog server, such as apply the license key, add and remove users, and configure settings for external authentication and cluster deployment. Perform the following tasks to enable access to the BMC Digital Workplace Catalog server through a Remedy Mid Tier.

Before you begin

You must have access to configure a Remedy Mid Tier to enable access to the BMC Digital Workplace Catalog server. You can use the mid tier from an existing Remedy IT Service Management installation, or download the installation files to install the mid tier on a computer that is on the same network as your BMC Digital Workplace Catalog server.

To configure Remedy Mid Tier to add the BMC Digital Workplace Catalog server

1. Edit the placeholder in the following URL to match your server environment, and open the URL in a web browser to go to the Remedy Mid Tier Configuration Tool page.

   Example URL

   http://<server_with_midtier>:8080/arsys/shared/config/config.jsp

2. Log in with the Application Service password, such as the default arsystem.
3. From the left navigation menu, select AR Server Settings.
4. Click Add Server.

5. Add the BMC Digital Workplace Catalog server information:

   Parameter	Example	Description
   Server Name	<digitalworkplace-catalog.example.com>	Specify the name of the BMC Digital Workplace Catalog server to configure. The Use Short Name option enables you to refer to the server using the portion of the server name in the first text field.
   Admin Password	arsystem	Specify the BMC Digital Workplace Catalog Mid Tier password that you added to the installation options file.
   Port#	9988	Specify the BMC Digital Workplace Catalog server port number.

   Example

   

   The result after the platform server is added

   

After you have added the BMC Digital Workplace Catalog server to the Remedy Mid Tier configuration, you can open direct URLs to configuration forms on the BMC Digital Workplace Catalog server.

To switch the mid tier between BMC Digital Workplace Catalog servers

After you have configured the server, you can switch between BMC Digital Workplace Catalog servers by changing the values in the Remedy Mid Tier Configuration Tool.

1. Open the Remedy Mid Tier Configuration Tool

   Example

   http://<server_with_midtier>:8080/arsys/shared/config/config.jsp

2. Log in with the Application Service password.
   To reset this password, use the instructions in the BMC Remedy Action Request System online documentation.
3. From the left navigation menu, select General Settings.

4. Enter or select the preferred Server Name for all four servers as highlighted in the following illustration.

   After configuration, to modify the records using the mid tier, log in using an administrative account that exists on the configured Authentication Server.

   Example of switching to the BMC Digital Workplace Catalog platform

   Note: Update the server names to the BMC Digital Workplace Catalog server.

   

   Example of switching to the Remedy IT Service Management server

   Note: Update the server names to the Remedy ITSM server.

   

Where to go from here

Installing the product license key and allocating user licenses