This documentation supports the 18.02 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Service connector capabilities


Service connectors connect your catalog to external systems. BMC Digital Workplace Catalog includes connectors. If you use BMC Integration Service, a service catalog administrator can use BMC Integration Service connectors in a process workflow. Developers can extend custom connectors with additional capabilities, as described in Integrating BMC Digital Workplace Catalog with BMC Integration Service.

Before you can use a connector, you must create the connection with configuration details, as described in Configuring service connectors.

The following table lists the capabilities of service connectors provided by BMC Digital Workplace Catalog. Some of these connectors provide the capability to import services or other items into the service catalog, as indicated in the "Catalog import" column of the following table. Most connectors can be used in the process workflow for service fulfillment, as indicated in the "Process workflow" column. Some connectors provide the capability to map data resources to responses in the service questionnaire, as indicated in the "Resource mapping" column.  A blank cell indicates that the connector does not include the capability. 

For additional details about a connector, click the link in the "Connector name" column.


Connector nameCatalog importProcess workflowResource mappingDescription
Active Directory connector  (tick) 

The Active Directory connector provides the capability to perform specific operations for users, groups, and computers in Microsoft Active Directory via the LDAP protocol.

This connector supports the following operations for users:

  • Find a user by logon name/distinguished name/full name/email
  • Add a user to a group
  • Remove a user from a group
  • Update user attributes.

This connector supports the following operations for computers:

  • Find a computer
  • Add a computer to a group
  • Remove a computer from a group
  • Verify whether a computer is a member of a group
  • Update computer attributes.
AWS Marketplace connector(tick)(tick) 

The Amazon Marketplace connector provides the capability to perform the following operations:

  • Provision a list of available Amazon Cloud EC2 instances.
  • Launch an EC2 instance
  • Get details about owned EC2 instances
  • Create a security group
  • Verify whether the provisioning is complete. Notification can be performed through the Microsoft Office 365 connector.
  • Perform start, stop, and terminate EC2 day 2 service actions
Azure connector(tick)(tick) (tick)

The Azure connector provides the following capabilities:

  • Import specific Microsoft Azure items.
  • Launch the provisioning of an Azure service.
  • Perform the following day 2 service actions:
    • Start, restart, delete, and deallocate VM
    • Delete a storage account.
BAO connector(tick)(tick) 

The BMC Atrium Orchestrator connector enables the following activities:

  • Call BMC Atrium Orchestrator workflow from BMC Digital Workplace Catalog workflow
  • Importing BMC Atrium Orchestrator workflows as services in BMC Digital Workplace Catalog
Citrix Xen App connector(tick)(tick)

The Citrix Xen App connector provides the capability to import virtual apps from the Citrix Xen App server as services to BMC Digital Workplace Catalog. Each virtual application in Xen App is represented in Active Directory as a user group.

Citrix Xen Desktop connector(tick)(tick)

The Citrix Xen Desktop connector provides the capability to import virtual desktop from the Citrix Xen Desktop server as services to BMC Digital Workplace Catalog. Each virtual desktop in Xen App is represented in Active Directory as a user group.

Citrix XenMobile connector (tick)(tick) (tick)

The Citrix XenMobile connector provides the capability to provision a list of mobile applications available on the Citrix XenMobile server, such as enrolling a mobile device, and locking, unlocking, wiping, and locating an enrolled device.

The provisioning process is based on adding the user account of the requestor to an Active Directory group associated with the service. The connector also provide the capability to import services that are configured on the Citrix server.

Client Management connectors(tick)(tick) 

The BMC Client Management connectors enable the following activities:

  • Trigger an operational rule to deploy an action in BMC Client Management version 12.0 or later
  • Trigger a mobile command to deploy an action in BMC Client Management version 12.6 or later
  • Import operational rules and mobile commands as services in BMC Digital Workplace Catalog
CLM connector(tick)  

The CLM connector provides the capability to import a catalog and manage the service provisioning of offerings from the BMC Cloud Lifecycle management application.

CMDB connector  (tick)

This connector enables the mapping of an imported BMC Service Request Management service to a requestable offering in Atrium Configuration Management Database (CMDB) through the Service Options page. An application specific data set must be configured and enabled. When configuring the CMDB connector, you must specify the data set name or data set ID in order for your services to be published.

For more information, see Best practices for handling datasets in the BMC Atrium Core 9.1 space.

Use of this connector requires a valid license for Atrium Core (not provided by BMC Digital Workplace Advanced, but included with BMC Remedy ITSM).

Atrium CMDB is also integrated at the application level to provide real-time creation of and mapping between services and requestable offerings.

Flexera connector(tick)(tick)(tick)

The Flexera connector provides activities to query the Flexera database, request a license from the available licenses pool, and enable the provisioning of imported services through the Flexera App Portal. The connector also provides the capability to link Flexera data sets to parameters used by the process workflow. The connectors enables the importing of catalog items from Flexera's application manager.

This connector requires an account with Flexera (not provided).

Note: Before deploying BMC Digital Workplace Catalog with the Flexera connector, turn off Negotiate authentication (only leave NTLM authentication) in IIS on the Flexera server.

HRCM connector (tick) This connector enables activities to create cases in BMC HR Case Management version 4.7 and later.
Microsoft Office 365 connector (tick)(tick) (tick)

The Office365 connector enables the following capabilities:

  • Creates an account for the user to request Microsoft Office 365
  • Checks if an Office 365 license is available for a selected account
  • Returns count of  Office 365 available licenses for a selected account
  • Deletes an existing Office 365 user account
  • Returns a list of users with Office 365 license and without the license

This connector also provides actions to send email notifications about the following events:

  • Office 365 user creation
  • Azure storage creation
  • Send keys for Azure storage
  • Send regenerated keys for Azure storage
  • Amazon Web Services storage creation
  • Creation of virtual machine in Microsoft Azure
  • Send status of a virtual machine in Microsoft Azure

This connector provides the ability to import services from Microsoft Office 365 as services in BMC Digital Workplace Catalog.

Remedy connector(tick)(tick)(tick)

The Remedy connector supplies elements to the process designer palette that you can embed into fulfillment workflows. The elements enable you to perform create and update actions through any Remedy form that you select, as well as specific actions to create work orders and service requests, incident requests, and change requests. 

The Remedy connector supports only applications built using Remedy 8.1 SP2 or later.

This connector provides the ability to import Service Request Definitions (SRDs) as services in BMC Digital Workplace Catalog, and the ability to import service categories from Remedy Service Request Management as categories in BMC Digital Workplace Catalog.

REST connector (tick) This connector enables HTTP requests to RESTful web services. Specific operations depend on the operations provided by the RESTful web service.

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