Running the BMC Digital Workplace Catalog installer

After you have extracted the installation files, created an installation options file, and uploaded the file to the Linux server, run the BMC Digital Workplace Catalog installation script.

Before you begin

Before you run the installer, ensure that you have completed the following tasks.

You must be able to log into the application server through a terminal client.
Confirm that the database connection is open and listening for connections.
Confirm that the target application server is ready for the installation. See Preparing a Linux server for BMC Digital Workplace Catalog installation.
Prepare an installation options as described in Creating a BMC Digital Workplace Catalog installation options file.
Upload the installation options file to the same server where you extracted the installation archive.

Related topics

System requirements

Performing the BMC Digital Workplace Catalog installation

Extracting the downloaded archive

Creating a BMC Digital Workplace Catalog installation options file

Configuring after installation of Digital Workplace Catalog

If a problem occurs

Starting and stopping the BMC Digital Workplace Catalog server

Troubleshooting with log files

Uninstalling BMC Digital Workplace Catalog

To run the installer

The installation process can take between 30 to 60 minutes to complete successfully. The installer runs a series of tests and then installs the BMC Digital Workplace Catalog application.

On the Linux server, find the directory where you extracted the installation files.
Run the install-digitalworkplace.sh script and specify the location of the installation options file. In the following example, the installation options file is named myoptions.txt.
Example
```
./install-digitalworkplace.sh -o myoptions.txt
```
Read the End User License Agreement (EULA), and press q to exit.
Enter y to accept the terms of the EULA.
Enter y to verify that the system dependencies have been installed, and then continue with the installation.
Watch for status updates while you wait for the installation process to finish.
If the installation fails due to an error:
- Run the remove-digitalworkplace.sh script to delete any temporary files, and then run the installation script again.
  Example
```
./remove-digitalworkplace.sh
```
- Delete the BMC Digital Workplace Catalog system and application database or tablespace.
- Delete the BMC Digital Workplace Catalog user for the database or tablespace.

Successful result message

You should receive the following messages that indicate a successful installation. The BMC Digital Workplace Catalog application server host name is shown in the URL.

Messages displayed during the installation process

$ ./install-digitalworkplace.sh -o myoptions.txt


===========================================================================
          Welcome to the BMC Digital Workplace Catalog Installer
===========================================================================

In order to use this software you are required to accept the license
agreement, please press [Enter/Return] key to view the license.

You can scroll with the arrow keys and quit the viewer by pressing 'q'.

[Enter/Return]

Do you agree to the terms and conditions as defined in the EULA [y/n]?
Do you agree to the terms and conditions as defined in the EULA [y/n]? y

The installation will take rougly 30-60 minutes, depending on hardware.
You can monitor the progress by viewing the logs:

        tail -f /tmp/dwp_install_log.txt
        tail -f /tmp/dwpsystem_install_log.txt

[ Installation started: 03:24:52 ]

This script must be run as root in order to install dependencies. If
you are sure dependencies have been satisfied, you can continue as
the current user. Without these dependencies your installation will
fail.

Do you want to continue with the installation [y/n]? y

Installing BMC Digital Workplace Platform    ................    [  PASS  ]
Installing BMC Digital Workplace Catalog    .................    [  PASS  ]
Cleaning up installation files    ...........................    [  PASS  ]
Performing final restart    .................................    [  PASS  ]

===========================================================================

 Installation successful. Complete the steps to load the tenant data and
 and then log into the BMC Digital Workplace Catalog administration
 console:

         http://digitalworkplace-catalog.example.com/myitsbe/login

===========================================================================

To test the installation

Edit the placeholders in the following URL to match your server environment, and open the URL in a web browser to go to the BMC Digital Workplace Catalog login page.
Example URL
```
http://digitalworkplace-catalog.example.com:8008/myitsbe
```
Note

Port 8008 is the default port number used by the Jetty web server. If you changed the Jetty configuration to use a different port number, or if you enabled access without a port number, modify the port number value in the URL accordingly.
If you see the BMC Digital Workplace Catalog application login screen, then your installation was a success!
At this point you will not be able to log in until you have loaded the initial tenant data, which includes the tenant administrative user account. See Loading the BMC Digital Workplace Catalog tenant setup data.

Troubleshooting installation issues

To review the installation log files

If you experience any issues in the installation, review the following log files for errors:

/tmp/dwpsystem_install_log.txt—Reports issues while installing the platform.
/tmp/dwp_install_log.log—Reports issues while installing the application.

For examples of log messages that can assist your troubleshooting, see Troubleshooting with log files.

Run-time errors

The following table lists an example of run-time errors that you might encounter and how you can resolve the error.

Error type	Action steps
Error in configuration options	Update the configuration options in the installation options file and run the installer again. The following are common errors: Java JRE location is missing or has an error Application Service or DSO password exceeds the maximum eight character length (Oracle) SID length is longer than 8 characters (Oracle) Database character set is not UNICODE and system character set is UTF-8
Missing system dependencies libraries	The Linux system administrator with root user permissions should review the task to install the system dependencies in Preparing a Linux server for BMC Digital Workplace Catalog installation.
Your environment requires the following packages: compat-libstdc++-33.i686	The installer cannot run if only the 64-bit version of the compat-libstdc++ library is installed. The Linux system administrator with root user permissions should review the task to install missing 32-bit libraries in Preparing a Linux server for BMC Digital Workplace Catalog installation.
rpcbind error	Example error `Your installation encountered a problem: rpcbind: symbol lookup error: rpcbind: undefined symbol: libtirpc_set_debug` This known issue is with Red Hat Enterprise Linux 7.3 systems that have been updated. To resolve the error, the Linux system administrator with root user permissions should update the libtirpc library and its dependencies by issuing the `yum update` command. # yum update libtirpc Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-manager Resolving Dependencies --> Running transaction check ---> Package libtirpc.x86_64 0:0.2.4-0.6.el7 will be updated ---> Package libtirpc.x86_64 0:0.2.4-0.8.el7 will be an update --> Finished Dependency Resolution Dependencies Resolved ==================================================================================================== Package Arch Version Repository Size ==================================================================================================== Updating: libtirpc x86_64 0.2.4-0.8.el7 rhel-7-server-rpms 88 k Transaction Summary ==================================================================================================== Upgrade 1 Package Total size: 88 k Is this ok [y/d/N]: y Downloading packages: Running transaction check Running transaction test Transaction test succeeded Running transaction Updating : libtirpc-0.2.4-0.8.el7.x86_64 1/2 Cleanup : libtirpc-0.2.4-0.6.el7.x86_64 2/2 Verifying : libtirpc-0.2.4-0.8.el7.x86_64 1/2 Verifying : libtirpc-0.2.4-0.6.el7.x86_64 2/2 Updated: libtirpc.x86_64 0:0.2.4-0.8.el7 Complete!
Error when you install BMC Digital Workplace Catalog on a secondary server	While configuring BMC Digital Workplace Catalog for high availability, if the BMC Digital Workplace Catalog installation fails on the secondary server, and you see `THROWABLE EVENT {Description=[Failed to delete Install user]}` in the dwp_install_log.txt file, run the following commands on the primary server before you try to reinstall BMC Digital Workplace Catalog on the secondary server. `{code:bash}`# cd /opt/bmc/digitalworkplace/bin # export ARTCPPORT=9988 # export LD_LIBRARY_PATH=. # ./arcache -Ud -e999999999999999 -n "Action Request Installer Account" {code}

Where to go from here

Loading the BMC Digital Workplace Catalog tenant setup data