Required ports
This page lists the port numbers and associated network traffic that are used by BMC Digital Workplace and the BMC Digital Workplace Catalog applications. The ports must be open to enable communication through the firewall for the applications to operate successfully. If port numbers have been changed from the default values then modify the firewall configuration to match.
BMC Digital Workplace network ports to enable
For the BMC Digital Workplace and Smart IT server and client applications, you must verify that the following ports are open and enable communication through the firewall:
| Purpose | Port | Reference |
|---|---|---|
| Apple notification | TCP port 2195 outbound from BMC Digital Workplace and Smart IT Server to Apple Push Notification Service at 17.0.0.0/8 TCP port 5223 outbound from iOS devices to 17.0.0.0/8 TCP port 443 outbound from iOS devices to 17.0.0.0/8, as a fallback over WiFi when devices cannot communicate over port 5223 | |
| Google notification | HTTPS ports 5228, 5229, and 5230 inbound from the Google Cloud Messaging (GCM) at *.googleapis.com to Android devices HTTPS port 443 outbound from the BMC Digital Workplace and Smart IT server to *.googleapis.com | |
Universal client and Admin console | HTTP port 9000 | Not applicable |
| Social port | HTTP port 9001 | Not applicable |
| MongoDB | HTTP port 27017 | Not applicable |
| MongoDB in a clustered replica set | HTTP port 25017 HTTP port 26017 | Deploying MongoDB as a replica set |
| (Smart IT only) Chat server | HTTP port 7070 | Not applicable |
| Openfire Admin console | HTTP port 9090 |
Installing Chat on a remote server
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BMC Digital Workplace Catalog network ports to enable
For the BMC Digital Workplace Catalog server and access through a web browser, you must verify that the following ports are open and enable communication through the firewall:
| Purpose | Port | Traffic type | Direction |
|---|---|---|---|
Default application accessBrowser access to the BMC Digital Workplace Catalog management console. API access required by other servers on the network; for example: to enable the BMC Digital Workplace enhanced catalog. Note: use either this port or one of the default application access HTTPS ports to enable connection between AR System (where Integration Patch is installed) and BMC Digital Workplace Catalog . | 8008 | HTTP | Bidirectional |
Default application accessBrowser access to the BMC Digital Workplace Catalog management console. API access required by other servers on the network; for example: to enable the BMC Digital Workplace enhanced catalog. Note: use either one of this ports or default application access HTTP port to enable connection between AR System (where Integration Patch is installed) and BMC Digital Workplace Catalog . | 8443 | HTTPS | Bidirectional |
Application to server platform communicationInternal communication between the application and the platform. Remedy Mid Tier access to configure the platform server settings over the network. | 9988 | HTTP | Bidirectional |
Server platform plugin listenerInternal communication between Java plugins and the platform. | 9977 | HTTP | Bidirectional |
Peer-listener-port for server group cache clusteringEnables communication between BMC Digital Workplace Catalog servers in a high availability deployment. This port does not need to be exposed to the public. You can review or modify the port number by using a Remedy Mid Tier pointed to the BMC Digital Workplace Catalog server. | 40001 | TCP | Bidirectional |
Java messaging service brokerStarts the JMS broker that is used for messaging between BMC Digital Workplace Catalog servers in a high availability deployment. This port does not need to be exposed to the public. You can review or modify the port number by using a Remedy Mid Tier pointed to the BMC Digital Workplace Catalog server. | 61617 | TCP | Bidirectional |
Communications ports used by service connectors | based on connector | HTTP | Bidirectional |
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