This documentation supports the 18.02 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Required ports


This page lists the port numbers and associated network traffic that are used by BMC Digital Workplace and the BMC Digital Workplace Catalog applications. The ports must be open to enable communication through the firewall for the applications to operate successfully. If port numbers have been changed from the default values then modify the firewall configuration to match.

BMC Digital Workplace network ports to enable

For the BMC Digital Workplace and Smart IT server and client applications, you must verify that the following ports are open and enable communication through the firewall:

PurposePortReference
Apple notification

TCP port 2195 outbound from BMC Digital Workplace and Smart IT Server to Apple Push Notification Service at 17.0.0.0/8

TCP port 5223 outbound from iOS devices to 17.0.0.0/8

TCP port 443 outbound from iOS devices to 17.0.0.0/8, as a fallback over WiFi when devices cannot communicate over port 5223

Apple push notifications

Google notification

HTTPS ports 5228, 5229, and 5230 inbound from the Google Cloud Messaging (GCM) at *.googleapis.com to Android devices

 

HTTPS port 443 outbound from the BMC Digital Workplace and Smart IT server to *.googleapis.com

Android GCM HTTP connection server

Google IP addresses ranges

Universal client and Admin console

HTTP port 9000Not applicable
Social portHTTP port 9001Not applicable
MongoDBHTTP port 27017Not applicable
MongoDB in a clustered replica set

HTTP port 25017

HTTP port 26017

Deploying MongoDB as a replica set
(Smart IT only) Chat server
HTTP port 7070 Not applicable
Openfire Admin consoleHTTP port 9090 Installing Chat on a remote server

BMC Digital Workplace Catalog network ports to enable

For the BMC Digital Workplace Catalog server and access through a web browser, you must verify that the following ports are open and enable communication through the firewall:

PurposePortTraffic typeDirection
Default application access

Browser access to the BMC Digital Workplace Catalog management console.

API access required by other servers on the network; for example: to enable the BMC Digital Workplace enhanced catalog.

Note: use either this port or one of the default application access HTTPS ports to enable connection between AR System (where Integration Patch is installed) and BMC Digital Workplace Catalog.

8008

HTTPBidirectional
Default application access

Browser access to the BMC Digital Workplace Catalog management console.

API access required by other servers on the network; for example: to enable the BMC Digital Workplace enhanced catalog.

Note: use either one of this ports or default application access HTTP port to enable connection between AR System (where Integration Patch is installed) and BMC Digital Workplace Catalog.

443

8443

HTTPSBidirectional
Application to server platform communication

Internal communication between the application and the platform.

Remedy Mid Tier access to configure the platform server settings over the network.

9988

HTTPBidirectional
Server platform plugin listener

Internal communication between Java plugins and the platform.

9977

HTTPBidirectional
Peer-listener-port for server group cache clustering

Enables communication between BMC Digital Workplace Catalog servers in a high availability deployment. This port does not need to be exposed to the public.

You can review or modify the port number by using a Remedy Mid Tier pointed to the BMC Digital Workplace Catalog server.

 To modify the peer-listener-port...
  1. Go to http://<server_with_mid_tier>:8080/arsys/forms/<digital_workplace_catalog_server>/AR+System+Configuration+Generic+UI/
  2. Select Component Name > com.bmc.arsys.server > <digital_workplace_catalog_server>
  3. Review or adjust the value for Peer-listener-port.

40001

TCPBidirectional
Java messaging service broker

Starts the JMS broker that is used for messaging between BMC Digital Workplace Catalog servers in a high availability deployment. This port does not need to be exposed to the public.

You can review or modify the port number by using a Remedy Mid Tier pointed to the BMC Digital Workplace Catalog server.

 To modify the JMS broker port...
  1. Go to http://<server_with_mid_tier>:8080/arsys/forms/<digital_workplace_catalog_server>/AR+System+Configuration+Generic+UI/
  2. Select Component Name > com.bmc.arsys.server > <digital_workplace_catalog_server>
  3. Review or adjust the value for Default-messaging-port.

61617

TCPBidirectional
Communications ports used by service connectors
based on connectorHTTPBidirectional

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