This documentation supports the 18.02 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Preparing a system for a BMC Digital Workplace Catalog upgrade

You might need to coordinate with your organization's IT department to perform the following tasks before upgrading BMC Digital Workplace Catalog.

Before you begin

Review the completed Upgrade worksheet for BMC Digital Workplace Catalog.

To prepare a system for upgrade

TaskAction
1Create a full backup of the database.
2Create a snapshot of the application server or application file structure.
3Back up the file system.
4

Empty the /tmp folder on the BMC Digital Workplace Catalog server by performing the following steps:

  1. Shut down the BMC Digital Workplace Catalog server.
  2. Delete all the files from the /tmp folder.
  3. Restart the BMC Digital Workplace Catalog server
5

Verify that the username and password values match the DB credentials to access the tenant database.

6

(Optional) If you are using BMC Service Request Management, record the list of service request definitions (SRD) that were imported into BMC Digital Workplace Catalog.

7(Optional) If you are using Atrium CMDB, record the name of the dataset used for the reconciliation job with BMC.ASSET.
8

(Optional) If your server contains any custom libraries or jar files that are are not part of the standard BMC Digital Workplace Catalog installation, back up the custom libraries or jar files.

Where to go from here

Downloading the BMC Digital Workplace Catalog upgrade files

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