This documentation supports the 18.02 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Performing the Smart IT and BMC Digital Workplace installation

This topic provides an overview of how to perform the Smart IT and BMC Digital Workplace installation.

Before you begin

Complete the steps in Preparing for installation of BMC Digital Workplace and Smart IT.

Consider the following before you proceed with the installation:

  • If your BMC Remedy IT Service Management (BMC Remedy ITSM) environment is non-Unicode, do not import the BMC Remedy Service Request Management definition files using the installer. Instead, import the definition files manually after installing BMC Digital Workplace  and Smart IT and the BMC Remedy ITSM patches. 
  • To protect data, use HTTPS to communicate to the Remedy with Smart IT (Smart IT) and Digital Workplace server. You can do so either through a load balancer or reverse proxy,or by enabling HTTPS on the BMC Digital Workplace  and Smart IT server.
  • If using an Oracle database for your installation, verify that USERS and TEMP tablespaces exist. If not, you must create these tablespaces. The installer creates the user schemas that reference these two tablespaces as the default.

To perform the installation

TaskActionAdditional information
1

Installing BMC Digital Workplace and Smart IT on a single server

Not applicable

Installing BMC Digital Workplace and Smart IT in server group

  1. Install BMC Digital Workplace and Smart IT on the primary server. Specify the with In a New Cluster option during installation.
  2. Install BMC Digital Workplace and Smart IT on the secondary server. Specify the with In an Existing Cluster option during installation.

Installing BMC Digital Workplace and Smart IT using silent modeSilent installation reads the parameters provided in the options.txt file and installs BMC Digital Workplace and Smart IT without launching a wizard.
2Resolve issues indicated by the installer, if any.

The installer performs the following pre-install checks before proceeding with the installation:

  • Disk space
  • JAVA runtime version
  • Database version
  • Directory permissions
  • BMC Digital Workplace and Smart IT installed version
  • Components operation status (running Social, Digital Workplace, Mongo are brought to required state as part of installation/upgrade)

Installation does not proceed if the pre-install check detects inconsistencies in the required components.

3Verifying the BMC Digital Workplace and Smart IT server installationPerform these checks to verify your installation.

To troubleshoot the installation

The BMC Digital Workplace  and Smart IT installer and the BMC Digital Workplace  and Smart IT server produce several logs that you can use for troubleshooting. To view the log files, you can use the BMC Digital Workplace  MaintenanceTool in the MYIT_HOME directory.

Type of logLocation
Installation

Windows: %TEMP%

Linux: /tmp

BMC Digital Workplace and Smart IT application serverTOMCAT_HOME/logs
BMC Digital Workplace and Smart IT social server and MongoDBMYIT_HOME/MyIT/Logs
BMC Digital Workplace and Smart IT logs for definition files and location<Installed Folder>/\Smart_IT_MyIT\Log

Where to go from here

Configuring after installation of BMC Digital Workplace and Smart IT

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