Performing the Smart IT and BMC Digital Workplace installation
This topic provides an overview of how to perform the Smart IT and BMC Digital Workplace installation.
2018-05-25_05-01-13_Performing the Smart IT installation when using BMC Digital Workplace Cloud in the Smart IT documentation
Before you begin
Complete the steps in Preparing for installation of BMC Digital Workplace and Smart IT.
Consider the following before you proceed with the installation:
- If your BMC Remedy IT Service Management (BMC Remedy ITSM) environment is non-Unicode, do not import the BMC Remedy Service Request Management definition files using the installer. Instead, import the definition files manually after installing BMC Digital Workplace and Smart IT and the BMC Remedy ITSM patches.
- To protect data, use HTTPS to communicate to the Remedy with Smart IT (Smart IT) and Digital Workplace server. You can do so either through a load balancer or reverse proxy,or by enabling HTTPS on the BMC Digital Workplace and Smart IT server.
- If using an Oracle database for your installation, verify that USERS and TEMP tablespaces exist. If not, you must create these tablespaces. The installer creates the user schemas that reference these two tablespaces as the default.
To perform the installation
| Task | Action | Additional information |
|---|---|---|
| 1 | Installing BMC Digital Workplace and Smart IT on a single server | Not applicable |
Installing BMC Digital Workplace and Smart IT in server group |
| |
| Installing BMC Digital Workplace and Smart IT using silent mode | Silent installation reads the parameters provided in the options.txt file and installs BMC Digital Workplace and Smart IT without launching a wizard. | |
| 2 | Resolve issues indicated by the installer, if any. | The installer performs the following pre-install checks before proceeding with the installation:
Installation does not proceed if the pre-install check detects inconsistencies in the required components. |
| 3 | Verifying the BMC Digital Workplace and Smart IT server installation | Perform these checks to verify your installation. |
To troubleshoot the installation
The BMC Digital Workplace and Smart IT installer and the BMC Digital Workplace and Smart IT server produce several logs that you can use for troubleshooting. To view the log files, you can use the BMC Digital Workplace MaintenanceTool in the MYIT_HOME directory.
| Type of log | Location |
|---|---|
| Installation | Windows: %TEMP% Linux: /tmp |
| BMC Digital Workplace and Smart IT application server | TOMCAT_HOME/logs |
| BMC Digital Workplace and Smart IT social server and MongoDB | MYIT_HOME/MyIT/Logs |
| BMC Digital Workplace and Smart IT logs for definition files and location | <Installed Folder>/\Smart_IT_MyIT\Log |
Where to go from here
Configuring after installation of BMC Digital Workplace and Smart IT
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