Minimal deployment for development and testing
For development and testing, you can use fewer servers than in your production environment.
For the development environment, you might further simplify your architecture. For example, you can run MongoDB on the same server as the BMC Digital Workplace and Smart IT server.
Development environment deployment architecture diagram for BMC Digital Workplace Basic
To simplify the diagram, BMC Remedy Single Sign-On (BMC Remedy SSO) is not included. A BMC Remedy SSO architecture diagram is available in the Remedy SSO overview in the BMC Remedy SSO documentation.
BMC Digital Workplace integrates with other systems by using a variety of providers. The application can expose aspects of other IT applications through the UI, or it can use other applications to aid or enhance core BMC Digital Workplace functionality. For example, BMC Digital Workplace integrates with modules in BMC Remedy IT Service Management (Remedy ITSM) to submit service requests and to search for knowledge articles. Providers handle integrations with BMC Digital Workplace.
The following diagram includes all components for BMC Digital Workplace Advanced, with the exception of BMC Remedy SSO.
Test environment deployment architecture diagram for BMC Digital Workplace Advanced
The test environment might be similar to your production environment. However, the servers might me smaller than your production environment.
Social Event Manager plugin
The Social Event Manager plugin brings data from BMC Remedy IT Service Management into BMC Digital Workplace and Smart IT as social events, as illustrated in the following diagram:
The Social Event Manager plugin runs on the same physical or virtual server as BMC Remedy IT Service Management. However, the Social Event Manager plugin is not part of AR System server; it is installed by the User Experience patch to support Smart IT and BMC Digital Workplace
Communication to external networks
Even in your development and test environments, communication to an external network is required for the following capabilities:
- Notification to mobile clients - Google cloud messaging provides notifications to Google Android devices. Apple Push Notification Service (APNS) provides notifications to Apple iOS devices.
- Location awareness - Google Maps APIs provide the geographic maps displayed on all clients.
If you do not use either notification to mobile clients or location awareness, your deployment can remain fully within your internal network. For details about ports used for communication, see Required ports.
BMC Digital Workplace mobile applications
A native mobile app for BMC Digital Workplace is available, which you can distribute to your users as described in Deploying clients. For more information about device compatibility, see System requirements. For more information about deploying a custom-branded app to your users, see Deploying clients.